It is now possible (but not easy) for anyone who is determined enough to create a xanadoc, and send it to others, who may open and use it. (Note that the World Wide Web was available for several years before the Mosaic editor made it easy for the public.)
fair enough...
Information sharing in a hybrid workplace: understanding the role of ease-of-use perceptions of communication technologies in advice-seeking relationship maintenance
Overall, the web page is easy to use. I can easily schedule an appointment, and navigating the tabs is simple. I went ahead and tried the web page on my mobile device as well, and it was just as easy. I also went through to try and book an appointment and that was fairly simple also, although some people may not know which type of appointment is best for them. A brief summary of the different types of treatments would be beneficial.
In addition, Google designed Chromium to be easy and intuitive for users, which means they compromise on transparency and control of internal operations.
I have concluded that all these systems are cumbersome and onerous in some ways, more concerned with design than functionality, and more concerned with ease-of-use than speed and efficiency.