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  1. Nov 2021
    1. Leaders need to continue that communication and develop those relationships in remote and hybrid working environments, whether those environments become an ongoing fixture of the institution or are only part of a business continuity plan.

      This is the tough bit. Working fully remote for two organizations now, I find it is important to have in-person time with colleagues—meetings, meals, relaxation—to build relationships that can weather rough patches when people aren't face-to-face. In addition to communication plans for remote and hybrid, leaders need to recognize that humans are social creatures and almost all will benefit from having relationship-building time.