2. A Schema-RAG system using a Knowledge Graph operates differently:The AI first consults the ontology to understand the question’s components.It finds that Support Ticket is a class linked via a property referencesProduct to the Product class.It discovers that the Product class has a property called productType, and that ‘Connected Service’ is a specific instance of that type.Armed with this understanding of the relationships, it constructs a precise, formal query (SPARQL) to retrieve only the tickets that conform to this logic.