CLEAR Happiness Overview

Standard Enrollment For each new member you enroll in our standard payment plan (14-day trial, renews at $179 annually), you will earn $13 CH

Partnership Enrollment Any new member you enroll for preferred pricing through Delta SkyMiles, United Mileage Plus OR Military/Government you earn $9 CH!

Family CLEAR members can add up to 3 family members to their account, for which you will earn $6 CH per family member added during the initial enrollment. (This means you can earn up to $31 CH per enrollment: 1 Standard + 3 Family members!)

Bio-Completes Believe it or not, you even earn $1 CLEAR Happiness for completing enrollments for members who pre-registered online!

People who are successful at CLEAR..

Live our Values They are more than words, our values maintain our culture!

Practice radical candor Trusting each other enough to give direct, honest feedback.

Apply charitable assumption Believing the best in each other

Get it done It's about effort over hours—we expect everyone to play their part

Believe feedback is a gift You’ll get a ton of real-time feedback while you’re working here, and we get together quarterly to both look back and set goals

Your Role

Security

A primary job function of CLEAR ambassadors is operating the CLEAR lane, which means verifying members' identities and escorting them to physical screening according to security protocol.

Service

You are our brand! Our exceptional customer service is what sets us apart from other security companies and transforms our members' experience!

Sales

It is your job to share the CLEAR story with every traveler, every day in a way that contributes to CLEAR's best-in class reputation. For each new member you enroll, you will earn commission through our sales incentive program, CLEAR Happiness.

Members who enroll for FREE at stadiums have access to CLEAR lanes at any of our Sports & Entertainment locations.

Those members have the option of adding a payment method and upgrading to a Plus membership to use CLEAR at the airport as well.

CLEAR Membership Prices

Standard Pricing

$179 per year (billed annually) offered with a 14-day free trial. The member receives their first charge at the end of the trial.

Airline Partnership Pricing

Delta Delta Diamond, Medallion, 360 - Free Gold, Silver, & Platinum - $109 Delta SkyMiles - $119

United United Premier 1k & Global Services Gold, Silver, Platinum, & Premier - $109 United MileagePlus - $119

Military/Government Discount Military & Government for 12 Months of CLEAR - $99

CH Code MILITARYCH GOVERNMENTCH

Family Plan

Members can get even more value by adding adult family & friends to their account.

$60 per family member Each primary account can have up to 3 active family members added

IMPORTANT:

The specific rate depending on the member's frequent flyer status will automatically be applied at the time of enrollment.

Members enrolling with an airline partnership or Military/government discount do not receive a trial and are charged at the time of enrollment.

Welcome Email

Every new member receives all the information they need as soon as they enroll! The Welcome email contains information about our locations, as well as instructions to login to their online account at my.clearme.com to manage their membership.

Customer Touch Points

Appearance: The way our lanes and team members look is important to our brand and the way we're perceived by our customers. If someone snapped a photo of your lane in this moment, how would everything look? Perfectly in order or needs more organizing?

Engagement: When engaging with the public, it's important that we always do so in a way that shows our members our obsession with their experience.

Enrollment: This is super important! The way a member is enrolled sets the tone for every experience they will have with CLEAR, and is our opportunity to inform them about all the different ways they can use their membership.

First Time Use: Customers can decide whether they'd like to continue doing business with us based off of just one experience, so let's make it a positive one!

Security Simplified: Our ongoing touch point with our customers means delivering on our mission of making their experience simpler, smarter, and more secure.

Remember:

Everyone is a potential CLEAR member!

Priority Lanes - Associated with frequent flyer status or in some cases through purchasing directly with an airline

Cost: Depends on the airline

Global Entry - Provides expedited access through customs upon entering the US. Includes PreCheck eligibility.

Cost: $100 for 5 years (includes PreCheck)

CLEAR - offers speed and predictability that travelers can count on regardless of what airline they are flying or status they have.

Cost: 14 day trial then $179 per year; $60 to add a family member

TSA PreCheck - expedited physical screening at TSA checkpoints (keep shoes, coat, belt on)

Cost: $85 for 5 years

Sports & Entertainment Partners

MLB NHL NBA Ticketmaster Union Square Hospitality

Major partners

Our Locations TSA TSA PreCheck Delta Airlines United Airlines

Market Director

Some locations are also under the direction of a Market Director, who oversees all CLEAR operations within the market.

Assistant General Managers/General Managers

General Managers act as local business owners at each station. CLEAR Managers are ultimately responsible for delivering an excellent customer experience, developing a high performing team, and driving an unwavering commitment to security at each station.

Managers

CLEAR Managers assist the General Managers (GM) in operating as business owners at our airport locations and play an essential role in revolutionizing the travel experience through assuring the flawless execution of CLEAR operations in security, service, and sales.

Senior Ambassadors

Senior Ambassadors have elevated responsibilities in the operation such as troubleshooting technology issues, mentoring new employees, and more, all while still providing fantastic service to our members and growing our membership base through sales.

Ambassadors

An Ambassador is a person who acts as a representative or promoter of a specified activity.

You are our brand! Your first impression sets the tone for every member’s experience with CLEAR. Your mantra is security, service, and sales.

We will do everything to support your success from making sure you look your best to fine-tuning our technology.

Our Leaders:

Caryn Seidman-Becker CEO Co-Founder of CLEAR

Ken Cornick President Co-Founder of CLEAR

Kasra Moshkani EVP, Operations

Craig Hazenfield EVP, People & Performance

Jimmy Hahn VP Ops, Member & Employee Experience

Matt Levine Chief Privacy Officer, General Counsel

3 Strategic Priorities to drive growth and build our company:

BUILD FRICTIONLESS CUSTOMER EXPERIENCES

CREATE NETWORK EFFECTS FOR CLEAR MEMBERSHIP

EMBED SECURITY AND PRIVACY INTO EVERYTHING WE DO

Clear's Values

-Obsessed with the Customer Experience -Own it -Speak up -Bias for Action -Embrace Change -Be Indefatigable -Great people

Our Values

Our values guide the decisions we make every day. At CLEAR we are indefatigable. We believe that nothing is insurmountable. We believe in tireless persistence. We view each “no,” as one step closer to “yes.” We are gritty, relentless, and scrappy - and we win.

Caryn Seidman-Becker

Our Mission:

CLEAR makes it simple to be you by using biometrics to build a connected world that's smarter and more secure.