your choice of primary customer and your understanding of what the customer values provide all the information you need to make the critically important decision of how to organize your company’s resources—in other words, what kind of business model to adopt.

In a children’s theatre, Anthony asked parents what the alternatives were to seeing a play. Options such as LEGO video games or joining the Girl Scouts were mentioned; the wide variety of alternatives showed Anthony that the parents’ job is to teach their children independence and teamwork. 

you are going to have social, functional, emotional jobs to be done that you’re solving for with your donation.  You might have some functional goals around wanting to achieve a certain result in society and some sort of some benefit whether it’s eradicating a disease or helping to educate an underserved population. Or maybe you’re donating to your university that you went to that you feel a strong sense of affiliation to.  Then, I suppose there are, there are emotional social jobs to be done as well related to how you feel about fulfilling your personal values. Maybe you’re trying to project, demonstrate to your family a certain set of values. 

When we looked closely at 65 of the companies that were on the journey to becoming more nimble, we found that the more successful ones were applying many agile and lean principles to decision-making itself. In this article we’ll show what that means: including diverse perspectives, clarifying decision rights, matching the cadence of decision-making to the pace of learning, and encouraging candid, healthy conflict in service of a better experience for the end customer.

people can become even more rigid in old habits and mindsets when under stress.

leading organizations are already measurably improving this skill at enterprise scale in a matter of months

Organizations that address these questions open the door to better employee experience, increased loyalty, and access to larger talent pools.

Organizations should rethink the knowledge, skills, abilities, and experiences (KSAEs) required for jobs.

Organizations that establish a clear link between what they do and why they exist are likely to gain a competitive advantage in both employee and customer retention.

a system in which content creators and journalists could cultivate a reputation score outside of the specific outlets for which they write, adopting a decentralized approach to the verification of sources, edit history, and other elements of their digital content