The passage points out that while technology helps us stay connected, it can also weaken our social ties and make real conversation harder. When so many of our interactions happen through screens, we lose important habits like listening closely, disagreeing respectfully, and seeing each other as an actual human being. Online platforms usually strengthen our existing views instead of encouraging real discussion or empathy, so we end up talking past each other instead of truly connecting. As a result, people can become emotionally distant and only engage with important topics in a shallow way, since complex debates often get reduced to quick comments, likes, or shares.

The passage also suggests that civility means more than just being polite. It is about creating a shared space where people can disagree without showing contempt. When technology encourages quick reactions and outrage, it becomes harder to slow down, ask honest questions, or admit mistakes. This can lead to more mistrust, and small misunderstandings may quickly turn into bigger social conflicts or even civil strife. It is easy for people to say what ever they want to whoever they want when they don't have to see their faces or fully interact with someone. Things can also be misinterpreted based on the "tone of voice" someone may read it in, even if that is not the tone intended. I think that makes people feel more inclined and quick to make their point, regardless of how it may make people feel. I believe it is important to be aware of the impact of words, even just written, and how it can make others feel and I hope more people will start to take that into consideration when reacting and responding online.