4 Matching Annotations
- Feb 2021
We would like to extend a very warm welcome and thank you for being a part of the Direct Express program. We are excited that you have received your new card which can be used anywhere Mastercard is accepted, including for purchases, ATM withdrawals, cash back, and setting up automatic bill payments. Some features we'd like to highlight include: Our new mobile application (now available in Apple and Google Play Stores) will help you 'manage your account on the go', allowing you access anytime, anywhere. This application features balance information, transaction history, account summary, and allows you to request a new card (if lost/stolen), temporarily block your card, request a dispute filing form and set up account monitoring alerts for your added protection. Our Direct Express Cash Access feature allows convenient access to your funds at WalMart locations for a $0.85 fee and no purchase necessary. And, our website, www.usdirectexpress.com, which also has a new look, contains all the great features found on the mobile app. Please ensure you select the card starting with numbers 51. Finally, are you currently receiving any other benefits to a Direct Express card?
Mr./Mrs. Cardholder, please note that we’ll not be able to assist you if you have not entered your card information using the right prompts in our Automated Telephone System/IVR. Therefore, I am going to have to transfer you to the Automated Telephone System so you can enter your card information using the relevant prompts and, if needed, press the right option to talk to one of our customer service representatives.
I apologize for any inconvenience this may cause you; however, your PIN must be verified in the automated system before I am able to share account specific information for your security.
We are located in the Midwest.
- Call Center Location
- Conduent CH Welcome Script
- CSR Script
- IVR Transfer for PIN Verification Insist
- Non Auto Populated Calls Flow
- IVR Transfer for PIN Verification
- Conduent CH Welcome Script and Enrollment Flow