- Sep 2020
Amazon pushes teams to escalate one-way door decisions – those that can’t be reversed and may have long-term consequences. However, with “two-way” decisions, managers are coached to make these decisions themselves.
Amazon encourages employees to escalate decisions that are irreversible (one-way door decisions) and to delegate decisions that are not. The idea being that if you can act quickly, even if you make more mistakes, it will benefit the system as a whole.