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- Feb 2024
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Each operator, though initially hired asa temp, and, in some cases, no more than high-school-educated, isthe survivor of a rigorous two-week training program. (Most hiresdo not make it through training.)
Observation in 1994 of short term training of high school graduates for specific tasks which seems to hold true of similar customer service reps in 2024 based on anecdotal evidence of a friend who does customer service training.
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