3 Matching Annotations
  1. Jan 2019
    1. Um, and their team is really easy to get in touch with as far as customer service issues.

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  2. Sep 2017
    1. Being from a family of retailers, one of the first things I learned was that the customer is always right. I didn’t understand the importance of that sentiment back then. But looking back, it’s probably the most important lesson I have ever learned.

      We have manually analyzed our customer reviews, in-depth interviews and on-site analytics to understand what are the customers need and how to give that to them.

  3. Sep 2015
    1. The dispersal of these people in Brady's is not random, and where people choose to sit or stand in Brady's is closely related to their sex and status in the Brady social hierarchy.

      Clearly, Brady's Bar is only for a select group of people who enjoy being in that atmosphere that focuses on "social hierarchy".. If we're still forming perceptions and making judgments on how we serve customers (and treat co-workers) based off of gender and status.. are we really doing our jobs as socially responsible citizens to improve our society for everyone's benefit?