9 Matching Annotations
  1. Oct 2020
    1. He says that he sees the combination of long form pieces and Q&A as a new level of support. “We used to have level one, which was sending a ticket to the help desk, and it was something we could easily resolve for you. Level two was a more complex problem that maybe required an engineer or specialist from a certain team to figure out. I look at this new system as a level zero.” Before sending us a ticket, folks can search Teams. If they find a question that solves the problem, great. If they need more details, they can follow links to in-depth articles or collections that bring together Q&A and article with the same tags.“
  2. May 2020
    1. Beacon puts your help content front and center so your customers stay on track. ​​Every self-service answer is one less chat for your team.
    1. Regardless of where you operate within the organization, your ability to self-search, self-learn, and self-service will undoubtedly impact your success at GitLab.
  3. Feb 2020
  4. Nov 2019
    1. Empowering Education: A New Model for In-service Training of Nursing Staff

      This research article explores an andragogical method of learning for the in-service training of nurses. In a study of a training period for 35 nurses, research found an empowering model of education that was characterized by self-directed learning and practical learning. This model suggests active participation, motivation, and problem-solving as key indicators of effective training for nurses. Rating 8/10

  5. Aug 2018
    1. Since November 1st you will get your mail from public authorities and institutions as Digital Post. This means you have to read it online. It is important that you know how to find and read your Digital Post.

      Digital Posts for Government Mails and Instructions

    2. NemID is a digital signature and an all in one login for public and private services on the Internet.

      NemID - Digital Single Sign On for Citizens

    3. Borger.dk is an Internet portal for the citizens of Denmark. Here you can find different self-services and get information on issues regarding the public authorities. 

      Borger.dk - Internet Portal for Citizens of Denmark