In my mind this is a key challenge: even if people can describe what they need for themselves (that in itself is a very hard problem), what to do from the infrastructure standpoint to implement services that aid the individual researcher and also aid collaboration across individuals in the same domain, as well as across domains and institutions... in a long-term sustainable way is not obvious.

In essence... how do we translate needs that we don't yet fully understand into infrastructure with low barrier to adoption, use, and collaboration?