Navigate to Settings, then click Security. Click SMS Configuration. Enter the client ID, client secret and base URL and click Save. Learn more. Click Check SMS Connection to verify the connection.

verify you were directed to the Oracle Cloud Classic console

https://www.oracle.com/cloud/sign-in.html.

CXMARKETINGAUTO_<AccountName>

You must retrieve the following Oracle Identity parameters from Oracle Identity Cloud Service (IDCS):  Client ID Client secret Base URL This must be completed by your Oracle Cloud Account administrator or service administrator.

Before you can use the SMS channel and begin sending SMS messages, you must configure the OAuth connection.

Gmail specifies in their Email Sender Guidelines that senders should “aim to keep your spam rate below 0.10%.” Moreover, they say senders should “avoid a spam rate of 0.30% or higher, especially for any sustained period of time.” Yahoo says it will follow this same standard.

Unlike other default asset permissions, SMS code permissions can only be setup for security groups, not individual users. SMS codes are not created by users and aren't an asset type you can manage with Asset Creation controls for the security group. You can only setup default SMS code permissions for the security group at a time. You cannot grant individual users default SMS code permissions. The permissions are for the security group.

In Oracle Eloqua, contacts are created by email address and email addresses are expected to be unique. Therefore, a single phone number may be associated to multiple contacts if someone is in Oracle Eloqua under two separate emails but has only given one phone number. In this case, if that phone number is opted in, then phone opt in appears against both contacts.

By default, all your contacts become subscribed to SMS when the SMS feature is turned on for your instance.

The SMS Message Designer provides an easy-to-use interface to build your message content and easily add features like field merges, hyperlinks, and keywords. An SMS keyword is a word or phrase that your subscribers can text to an SMS code to interact with your SMS campaign. A code and keyword combination cannot be activated simultaneously on multiple campaigns.

Oracle Eloqua can only send SMS messages to valid contact Business Phone or Mobile Phone numbers. You are responsible for maintaining valid phone numbers in your contact database. Phone numbers must be in International or e.164 format. You can enable phone number validation to prevent invalid numbers from being saved in your database.

This can't be changed later, so validate your choice carefully. Ensure that the delegated branded Short URL domain is unique. It can't be shared across more than one brand in the same instance or across more than one Oracle Eloqua instances.

This branding is different from any branding you have otherwise set up in Eloqua.

Invalid keyword responses do count towards sent message volume.

For SMS messages, an invalid keyword response message can be sent to originating mobile numbers if the incoming message contains an invalid keyword or a keyword that is inactive or is not defined for the code.

Each code can only have one invalid keyword response message.

Setting up invalid keyword responses is not mandatory, but it's considered good practice.

In the full service model, Eloqua manages aggregators for you.

SMS specific filters

Key SMS terms

Send transactional and promotional messages.

Engage with customers with one-way and two-way messages.

two-way long/short codes or by using link tracking feature

multiple routing options.

Leverage multiple code types: alpha, short code, and long code (use of code is subject to country regulations).

Use shortened links

Some keywords are mandatory in some countries

Custom and Help types do not perform any system action and can be used for pure marketing orchestration setup. Custom keyword allows you to interact with your customer base via SMS content, while the Help keyword offers an intuitive way for the customer to receive assistance or clarification.

Oracle Eloqua supports the following types of keywords: Opt-Out: Automatically opts out a mobile number. Opt-In: Automatically opts in a mobile number. Help: Does not automatically perform any action. Custom: Does not automatically perform any action.