234 Matching Annotations
  1. Jun 2017
    1. he annotations are the highlighted portions of text, and clicking on one

      Example annotation on The Workbook Chapter 8.

    2. great libraries come from great librarians.

      It’s all about people.

    3. A bad library will use the building as an excuse. The case will be made that the public/students/professionals will flock to the library with better parking or a bigger set of book stacks. And that is true. For weeks after a new building opens it will be filled with the curious. However, it is ultimately the services, professionals, and co-ownership that will bring people back. You build a new library when the old one is too small to accommodate the community, not when it is too small to accommodate the stuff.

      To be clear – buildings need to be a safe and welcoming environment, but that alone is insufficient for use and impact.

    4. Let me be very clear. What makes a library bad is not its collections. Bad libraries can have huge collections or small ones. Great libraries can also have large or small (or no) collections.

      Reinforce that this not saying a collection is bad or useless or not important, just of secondary importance.

    5. “Pizza, pizza, pizza, book!”

      Reverting back to the value of the work we do can only be seen in circulation is a bad habit. And it is a habit, often done reflexively. We need to negotiate new methods of assessment around community impact and not stuff.

    6. You need to spread the word that your library is alive and well and is more than what folks expect.

      Our strongest advocacy comes from others.

    7. There is a saying that you shouldn’t muster the troops without giving them marching orders.

      It’s data, narratives, and calls to action!

    8. they don’t wring the value out of collections.

      The process of mapping community conversations is covered in greater depth in the Atlas of New Librarianship.

    9. The average age of school board members in the States is between 40 and 59.

      In Middle Township, ‘age is no barrier to leadership.’ (2007, January 18). New Jersey’s School Board Recognition, 30(21). Retrieved from http://www.njsba.org/sb_notes/20070118/recog.html (accessed December 8, 2015)

    10. As a community member you must, in the words of Saint Paul, “test everything; retain what is good.”

      Librarians have to get used to asking and being asked why they do everything.

    11. “test everything; retain what is good.”

      1 Thessalonians 5:16-24

    12. That line comes from a hilarious video that a group of librarians put together about getting college students into the library.

      http://youtu.be/ibi7aTmVA_c (accessed December 8, 2015)

    1. The annotations are the highlighted portions of text, and clicking on one

      Example annotation on The Workbook Chapter 7.

    2. We cannot be unbiased, but we can be intellectually honest.

      It is very hard to argue having a positive valuable effect in a community and being unbiased.

    3. So what is a librarian if not a degree, if not a mission statement in isolation, and if not a set of functions? I would argue that a librarian is the intersection of three things: the mission, the means of facilitation, and the values librarians bring to a community. We’ve already covered the first two (approach to mission and facilitation), but what about values?

      Note that this defines a librarian not by the place they work.

    4. This is exactly the mission of libraries. Teaming with allied missions in journalism and publishing and teaching and health care expands the impact of libraries and the other fields.

      Be a bridge.

    5. And what is the response to these so-called threats? Did librarians build a new Google, or their own eBook platform? No, instead they have adopted Google and Amazon because it turns out these tools work. Never mind that Google is the largest advertising agency in the world, and Amazon is now able to mine your reading history. If librarians and the communities that support them define the world through functional eyes of threats and competition, librarians do not engage new players as partners, nor do they effectively work to instill their values within their services. Too many librarians see what works, and use that tool nearly ignorant of the cost to themselves and those they serve.

      We need to acknowledge our limitations and faults. Too rosy of a picture that ignores past experiences will be dismissed.

    6. More and more, information professions are wrestling with an ever more connected society where information is readily available. More professions are coming to understand the importance of social interactions and the complexities of community. Because of that, many professions have found themselves in increasingly close and sometimes disconcerting proximity to other professions.

      SO here is our next trick. We need to tie librarians to the familiar and around the learning sphere – but we also need librarians to be special and taking a unique important position in a community.

    7. A community should be a better place because it contains a library. Better means change—from how it is to something better. The library and librarians should add value to the community. If you add something like value, you change something. So bottom line, a librarian should help guide a community through a continuous change process. Feel free to revisit the whole jackbooted librarians discussion in the “Improve Society” chapter—we know that this change is not solely a matter of the librarian enacting a vision of change. It is also the librarian working with the community, facilitating the change.

      Not enough to have nice librarians and nice buildings – librarians should challenge and provoke…be active.

    8. Being able to unlock walled gardens and a myriad of sources and then weave information into a comprehensive and comprehendible whole is one of the most valuable skills in a knowledge economy. That said, part of that work is to make the result easy to understand and use, not to make the community members into little librarians. You should expect your librarian to speak your language, and the librarian should expect you to respect that doing so is valuable work.

      Pounding home to the question “you need a masters for that?”

    9. Now, it would be easy to read that and think it just applies to public libraries. However, as a member of academia I can tell you there are plenty of cultural divides in higher education. Talking to faculty, then students, then administration can be like using three different languages. Likewise, school librarians have to understand not only the differences between teachers and students, but math teachers, and music teachers, and English teachers.

      Reinforcing librarianship across library types.

    10. I have mentioned ideas like the prejudice library where libraries circulate more than just books and DVDs. There are public libraries that circulate fishing poles near rivers and libraries that circulate puppets. At the Fab Lab in Fayetteville they will be circulating cameras and book-making materials. In Brooklyn they have an on-demand printing press that will print out bound books written by the community. In Africa they are circulating ceremonial masks; at Onondaga Community College you can check out models of body parts and vivisected cats for anatomy classes. My point here is that you should expect librarians to build living collections that the community needs and guarantee the availability of these resources for the whole community.

      So now that we assume folks are bought into the view of librarianship as learning we can spice things up with a few more “extreme” examples.

    11. Libraries and Museums in an Era of Participatory Culture.

      Mack, D. L. (2011, October 19–23). Libraries and museums in an era of participatory culture. Session 482 Report, Salzburg Global Seminar in partnership with Institute of Museum and Library Services. Retrieved from http://www.imls.gov/assets/1/AssetManager/SGS_Report_2012.pdf

    12. It is not the books that make these containers into libraries, however; it is the dedication to the community good and learning.

      Many librarians have a problematic relation with little free libraries. On one hand they support reading and a form of community engagement (albeit a passive one), but aren’t connected to library institutions or professionals.

    13. Too often, degreed librarians (and the faculty who teach them) get stuck in the reductionist paradigm. Too often, degreed librarians use this reductionist approach to dismiss or ignore innovation and good ideas that come from outside of their specialization. You should expect more.

      The ultimate result of this vision allows librarians to ignore comlex social issues. Poverty, homelessness, illiteracy, civic engagement is not my small part of the world – that is someone else’s job.

    14. The same way it has impacted your doctor.

      Not the professional analogies I use here: doctors, lawyers – high prestige professions.

    15. Some libraries have used these tools to maintain libraries for centuries. The Bodleian Library at Oxford first opened its door in 1602, for example.
    16. called reductionism.

      OK, where did this come from? It came from the frustration of public library board members that sought change (or at least understanding) and were blocked by librarians that resisted change by making librarianship more complex. Librarians and IT folks never say no, they simply throw acronyms at you until you give up.

    17. There are hundreds of librarians employed at publishers and database providers whose products are used throughout academia.

      One view of success for the future is fewer libraries, but more librarians. Would this be a good thing?

    18. even as an executive vice president and head of mortgage servicing at JPMorgan Chase.
    19. “is concerned with recordable information and knowledge, and the services and technologies to facilitate their management and use. The curriculum of library and information studies encompasses information and knowledge creation, communication, identification, selection, acquisition, organization and description, storage and retrieval, preservation, analysis, interpretation, evaluation, synthesis, dissemination, and management.”

      American Library Association, Office for Accreditation. (2008). Standards for accreditation of master's programs in library & information tudies. Retrieved from http://www.ala.org/accreditedprograms/sites/ala.org.accreditedprograms/files/content/standards/standards_2008.pdf

    20. Illinois

      webjunction illinois ilead u (accessed December 5, 2015)

    21. Maine

      state of maine library genealogy (accessed December 5, 2015)

    22. they tend to shield communities from the workings of the library

      This is the dilemma of the service expert. We work to make service smooth and easy on the member, however, folks need to know how hard it is to get the necessary “credit” for support.

    23. The key to being a successful librarian by hire is a dedication to and support for continuous learning and training.

      This is the key to any good library by the way.

    24. This is not restricted to just rural public libraries either. The Librarians of Congress have included historians, scholars, authors, and even a journalist. In fact, for centuries the heads of the libraries in colleges and universities were professors and humanities scholars.

      With our current Librarian of Congress being a delightful exception.

    25. There are three basic ways to become a librarian: you are hired as one, you are educated as one, or you grow into being one. The first is the easiest and often least effective way. The second is the norm often mandated by law and probably the most effective way. The last is rare but can be incredibly powerful. Let us take these in turn and talk about the potential positives and pitfalls of each, plus a little of what we can expect from each as well.

      Once again this is aimed as much to librarians as the public. It is important to look at librarianship as a field rather than a degree. It allows us to make the tent bigger, and therefore add more voice to the cause.

    26. The fact is that libraries can’t do anything—they are buildings or rooms.

      We have to be careful not to let the support of the community fall to too abstract a concept. We have seen many places where libraries are kept open with volunteers, or as unmanned machines.

    1. The annotations are the highlighted portions of text, and clicking on one

      Example annotation on The Workbook Chapter 6.

    2. Stacks of physical resources can now be compressed into smaller space, allowing robotic systems to retrieve them, like at the Joe and Rika Mansueto Library at the University of Chicago.
    3. The second effect has been on the librarians. Now the librarians can leave the building and facilitate knowledge

      The best advocacy for libraries and librarians is to get out of the buildings. Do your job in public, provide service at the point of need. Meet the partners on their turf.

    4. A computer from 1982 weighs 100 times as much, is 500 times larger by volume, costs approximately 10 times as much, and runs 100 times slower than the average smartphone in your pocket today.
    5. Libraries as Place

      This goes right up there with “no I don’t hate reading” in terms of taking on sacred cows.

    6. The British Library replaced its Business Reading Room with an incubator to help start businesses.

      https://www.youtube.com/user/BIPCTV (accessed December 5, 2015)

    7. What do you love? What are you passionate about? Are you willing to teach/share it with the community?

      This simple set of questions can have a profound and positive effect. Try them with your staff and your community.

    8. I was thrilled to have so many students who wanted to “help” during their non-academic times in school. Enthusiastically, I found and created jobs and kept them busy. It started to grow like wildfire. Word spread that I loved “little helpers” and soon many were sent my way for various reasons. I began to realize that managing these volunteers was becoming a full time job for me and I wasn’t sensing the jobs would get done unless I was involved. The impact of the tasks was low (straighten chairs, dust, straighten books, sharpen pencils). Initially, I thought about sending out a big “Thanks, but no thanks” message and luckily, I had a revelation of wisdom where I realized that the energy was positive and priceless but the implementation of these willing helpers needed a revised approach.

      from the New Librarianship Field Guide. MIT Press

    9. However, the true collection of any library is not these tools, but the community itself.

      Community as collection is a concept as much for librarians as for the public. It bridges from the expected and comfortable to the progressive. Important skills in collection development are not marginalized in this community approach, they are essential and expanded.

    10. “Rising To The Challenge: Re-Envisioning Public Libraries,”
    11. …a public laboratory and educational facility with a focus on information, design, technology, and the applied arts. The more than 12,000 sq foot space hosts equipment, expertise, programs, events, and meetings that work within this scope. While traditional library spaces support the consumption of knowledge by offering access to media, the 4th floor is unique because it supports the production, connection, and sharing of knowledge by offering access to tools and instruction.

      http://chattlibrary.org/4th-floor (accessed December 5, 2015)

    12. McDonald’s has realized that reflecting local culture

      Taking on Dewey’s concept that standardization and efficiency is the sure route to effectiveness.

    13. Public Library Incubators

      Public library example, but also bringing in business. These kind of incubator spaces tend to appeal to municipal officials.

    14. one article published from an LHC experiment listed 3,046 authors.

      ATLAS Collaboration (2012). Search for down-type fourth generation quarks with the ATLAS detector in events with one lepton and high transverse momentum hadronically decaying W bosons in sqrt(s) = 7 TeV pp collisions. Retrieved from http://inspirehep.net/record/1091070 (accessed December 5, 2015)

    15. Less than a month later, she was dead.

      Keiger, D. & De Pasquale, S. (2002). Trials & tribulation. John Hopkins Magazine, 54(1). Retrieved from http://www.jhu.edu/jhumag/0202web/trials.html (accessed December 5, 2015)

    16. In 2001 Ellen Roche, a 24-year-old lab technician, entered into a clinical trial at Johns Hopkins University’s Asthma and Allergy Center. The trial was investigating how the lungs responded to chemical irritants. Researchers had Roche inhale hexamethonium. Roche was the third volunteer to do so in the study. The first volunteer had developed a slight cough that lasted a week. The second volunteer had shown no adverse reactions. Roche developed a slight cough that got worse and worse. Five days after inhaling the chemical, Roche was admitted to intensive care. Less than a month later, she was dead.

      Our story is still here, just a bit later. Here we are really talking about embedded librarians.

    17. Reorganizing the Research Library

      The goal here is to show these concepts work across contexts and library type. We want people to be supporters of libraries in whatever context they operate.

    18. The Northern Onondaga Public Library (NOPL) has built the LibraryFarm

      http://www.nopl.org/library-farm/ (accessed December 5, 2015)

    19. Let me give you some examples.

      Stories and examples adding to a “solidity” of simultaneously opening up the definition of library, and showing how important they are together.

    20. iPhone

      Call to something familiar. Also co-opting something that many people say will replace libraries, to now include as part of thinking about a library.

    21. community platform for knowledge creation

      The big purpose in this chapter is to give people something concrete to hold on to as we break traditional simple definitions of library. The problem is, when you say localities define libraries, then they have nothing in common?!

    22. This drive for standards, efficiencies, and mass production has had a profound effect on libraries and how they are perceived.

      Dewey’s lasting legacy was prioritizing efficiency over effectiveness. Getting through to folks that having a well-defined process/definition/system/mission does not trump the fact that you are trying to get something done.

    23. Melvil Dewey. If you haven’t heard the name, then you probably have heard of the Dewey Decimal system, the scheme for organizing books Dewey developed at the end of the 19th century. The system was based on Dewey’s conviction that standardization and uniformity in libraries would help them grow and prosper.

      How many times have you mentioned you’re a librarian and someone says “Dewey!”

    1. The annotations are the highlighted portions of text, and clicking on one

      Example annotation on The Workbook Chapter 5.

    2. In New York City there are estimated 730 thousand households with no Internet access in the home.
    3. The same (equal) versus fair (equitable)

      This continues our “complexification” of librarianship for the reader. Ultimately we are trying to answer the question “you need a masters for that?”

    4. There is another necessary attribute of a community: they must share limited resources.

      It is easy to only talk about the positive and easy aspects of community and libraries. True ownership and buy in has to show complexity and depth.

    5. “The Copyright Office provides expert assistance to Congress on intellectual property matters; advises Congress on anticipated changes in U.S. copyright law; analyzes and assists in drafting copyright legislation and legislative reports; provides and undertakes studies for Congress; and offers advice to Congress on compliance with multilateral agreements, such as the Berne Convention for the Protection of Literary and Artistic Works. The Office works with the executive branch’s Department of State, the U.S. Trade Representative’s Office, and the Department of Commerce in providing technical expertise in negotiations for international intellectual property agreements; and provides technical assistance to other countries in developing their own copyright laws.”

      http://www.copyright.gov/circs/circ1a.html (accessed December 4, 2015)

    6. You can start with the fact that 99.3% of public libraries offer free public Internet access and 64.5% of public libraries report that they are the only free provider of Internet access in their communities.
    7. Is My Library that Grand?

      Back to advocating not just for your library, but librarianship in general. We are a big deal, and folks need to know that.

    8. “So one of the analysts – and I spoke to the guy who ran this program, who kind of built this model. One of the analysts figured out that women who start buying, all of a sudden, a lot of unscented lotion might be pregnant. And then they started looking at what else those women bought, and they were able to run these little experiments because they have a baby registry. So they have a whole bunch of people who they know are pregnant, who told them what their due date is. And if you buy unscented lotion, and then all of a sudden you start buying certain vitamins like zinc or magnesium, then that means that you’re probably pregnant, and you’re probably in your second trimester. And if you wait a little while longer, and that same person starts buying washcloths and cotton balls and hand sanitizer, which they’ve never purchased before, then you can use this information. And there’s about 25 different products to figure out, within a two-week window, what that woman’s due date is. So even if this person has never told you that they’re pregnant, in fact maybe they haven’t even told their parents that they’re pregnant, Target, by looking at their shopping patterns, can figure out not only if they’re pregnant but when their likely delivery date is, and that gives them an enormous power to send them coupons at precise moments.”
    9. As there are nearly 4 million miles of highway in the U.S.,

      https://www.dot.ny.gov/highway-data-services (accessed December 4, 2015)

    10. Charles Duhigg is an investigative reporter for the New York Times and wrote a book, The Power of Habit: Why We Do What We Do in Life and Business.

      An attention getting story.

    11. Over 64% of adults in this country own a smartphone
    12. Starting in 1990, scientists from around the world sought to map every part of the human genetic code, some 20,000 to 25,000 genes.
    13. Grand Challenges

      Here we are trying to get people to see their library and libraries in general as very big deals. We are raising the stakes for supporting an essential social institution, not just the place down the corner.

    14. There is a 50/50 chance that if you use the Internet, you use a social networking site

      Rainie, L. (2012). The emerging information landscape: The 8 realities of the “new normal” [PowerPoint slide 11]. Retrieved from Pew Internet & American Life Project: http://www.pewinternet.org/Presentations/2012/Feb/NFAIS--New-Normal.aspx

    15. Walled Gardens

      Here we need our communities know that what people use and consume is complex and comes with often invisible trade-offs. Ultimately this is building up library staff’s expertise.

    16. This has led librarians to ask whether libraries (public, academic, school, etc.) should be in the eBook business at all. Some in the library community have started boycotts.
    17. But in eBook land, you can pay $10, and the library, if it can even get it, would pay $30.

      Matt Weaver, of West Lake Public Library in Ohio, told me of an order for eBooks that cost $926.58 in February, and $2,299.74 two weeks later.

    18. So what does this have to do with libraries and the conversation about improving society? There is a growing demand for eBooks from library members, and publishers are getting increasingly worried about how they can make money off of their titles. Imagine if you could go register your eBook reader with your local library and seamlessly download any title you wanted free of charge. Why would you ever buy another book? Instead of selling a bunch of copies of the books, publishers would sell one to your library and be done. So publishers are seeking to introduce “friction” into this process. That is, they want to make it easier to license it directly from the publisher than to get it from the library. And most publishers are refusing to license eBooks to libraries at all.

      Trying to show members what librarians have to wrestle with behind the scenes. This is ultimately about getting folks to value librarians and library staff, not just the stuff.

    19. You also must expect a library to do more than simply take a dream and make it happen. Great libraries help shape the vision itself. Notice I use the word “conversation” throughout this book. It is done intentionally, and when talking about how communities seek to improve themselves and the larger society. It is important to know why I use “conversation.”

      If I were to rewrite this section today I would include a new definition of “library:” a library is a mandated and facilitated space supported by the community, stewarded by librarians, and dedicated to knowledge creation. This is discussed in greater detail in the New Librarianship Field Guide.

    20. However, we must never forget that our communities have aspirations and dreams. Though the diversity of our communities can make it difficult to agree on a single vision, we know it is possible. The library can bring our neighbors and colleagues and students and members together in a civil, safe, and inspiring space to dream.

      This is as much for librarians as members. We need to be in the aspiration business, not remediation.

    21. Throughout this book, I talk about expecting more out of the library, but for a moment I need to talk about how libraries and librarians need to expect more out of you. Seeing every community member as a consumer is expecting far too little of you. You are not a consumer or even a customer of a library. Most libraries will use the term “patron” when referring to the community. This is slightly better, but I would rather libraries be energized by their communities, not patronized. I prefer the word member.

      Time for some language work. The terms we use for community members matters. To be clear what term used within a community should be determined by the community. What term we use within the profession is a different matter.

    22. Several years ago, the MacArthur Foundation funded research into credibility and youth.

      Metzger, M. J., & Flanagin, A. J. (2008). Digital media, youth, and credibility. Cambridge, Mass: MIT Press.

    23. Now here’s one to twist your mind a bit: in some communities and for some questions the Stormfront MLK website is high-quality information. That community is not just the racist sect, but in your community as well. High-quality? Imagine a reporter looking for examples of how hate groups use the web for recruiting. Stormfront is one of the best resources for that reporter. However, it is not the best site to send to an eighth grader looking for after school activities. In discussions of quality, context matters.

      This more nuanced version of quality being contextual is as important for fellow librarians as it is for the public.

    24. Because you need bad information to produce good knowledge.

      Here is the paradox we have to work the reader through. It is important to directly address intellectual freedom and quality. To this point we’ve linked things to learning. That is a pretty easy argument applied to things like maker spaces and non-book resources. Now we have to try and sell holding “bad” materials and learning. This is tricky, but ultimately more important.

    25. “Schoolchildren; factory and shop girls; men who tended bar, drove carriages, and worked on farms and boats; and finally, fallen women, and, in general, the denizens of the midnight world, night-owls, prowlers, and those who live upon sin and its wages.”

      I love love love this quote and Wayne’s book. It gets people’s attention and provides a good narrative of how librarians change social perception, not just reflect them.

    26. Let me be clear: talking about libraries improving society does not include jackbooted librarians marching down the street forcing citizens to properly cite works and read only approved books. I say this because there are those in the library community who think that when one’s mission includes “improving society,” it implies a fixed and somewhat authoritarian vision of improvement.

      OK, not a story, but definitely an attention grabber. This was the result of an online “discussion” I had with a librarian who definitely did not buy into my view of librarianship.

      In having these conversations, activist librarians are perhaps to most tricky. Folks want librarians to empower, but get very uncomfortable with the idea of powerful librarians, particularly in the public sphere.

    1. The annotations are the highlighted portions of text, and clicking on one

      Example annotation on The Workbook Chapter 4.

    2. why is this a library and not a school?

      A very common question I get.

    3. There are, as I write this, over 100 million registered Minecraft users.
    4. Build on Your Motivation to Learn

      Back on safer ground here. Where I was selling a more liberal view on intellectual safety, here I am trying to expand a current value. Most folks see librarians and libraries as motivating – but now I want to attach that ideal to the idea of co-owning libraries. The end of Expect More should not be folks feeling good about libraries, but feeling like they have a direct stake in the success of their library.

    5. Inherently enough, Tor was originally develop by the U.S. military to protect intelligence communications.

      https://en.wikipedia.org/wiki/Tor (accessed December 4, 2015)

    6. The public library, with their board’s approval, set up a Tor node.
    7. “There’s nothing necessarily sinister about this subterranean data exchange: this is, after all, the advertising ecosystem that supports free online content. All the data lets advertisers tune their ads, and the rest of the information logging lets them measure how well things are actually working. And I do not mean to pick on The New York Times. While visiting the Huffington Post or The Atlantic or Business Insider, the same process happens to a greater or lesser degree. Every move you make on the Internet is worth some tiny amount to someone, and a panoply of companies want to make sure that no step along your Internet journey goes unmonetized.”

      Alexis Madrigal, T. A. (2012, March 1). I'm being followed: How Google—and 104 other companies—track me on the web. National Journal. Retrieved from http://news.yahoo.com/im-being-followed-google-104-other-companies-track-130904200.html (accessed on December 4, 2015)

    8. Long before Edward Snowden’s revelation of wide-scale government surveillance
    9. Intellectual Safety

      So this area can be tricky. While few would disagree with the large concept of safety, we have to be aware that particularly for intellectual safety, librarians’ values are not universally accepted. Materials get challenged, and there is a steady campaign that feels librarians are pushing pornography on the public.

    10. “Unlike in Egypt, however, the demands of the Bahrainis were never met. The Sunni government, with military help from neighboring Gulf States, quelled the uprising and afterwards, reportedly used access to social media to help identify and punish those who spoke out.”
    11. He created what we now call Maslow’s Hierarchy.
    12. The librarians at the University of Auckland launched a Massive Open Online Course (MOOC) in academic integrity
    13. “In only one year, IDeATe is already recognized as a national model, merging technology and arts in education, research and creative practice. More than 300 students and 70 faculty from 15 different departments and schools are participating in IDeATe.”
    14. Transform U

      Lots of stories across different sectors. Remember we are pushing this approach for all libraries, not just public.

    15. “This grant will make a huge difference in being able to bring much needed mobile technology to our libraries, and offer Delawareans new services that will help them get ready for jobs, find jobs and enhance their education,” said Governor Jack Markell. “While our libraries do a terrific job with information, these new services will make our libraries an even more valuable resource for people trying to equip themselves for a changing job market.”
    16. “Medieval Helpdesk.”

      Norwegian Broadcasting Corporation [nrk] (2007, February 26). Medieval helpdesk with English subtitles [video file]. Excerpt from Øystein og jeg [Television series]. Retrieved from http://www.youtube.com/watch?v=pQHX-SjgQvQ (accessed on December 4, 2015)

    17. providing training

      In my work to librarians this is knowledge creation. I’ve made it more specific for a general audience.

    18. Training

      Aside from filling out a framework readers can use to evaluate library service, we are now taking a widely accepted task in libraries (training) and showing how it fits into this new participatory learning context. Building from where folks are to where we want them to be.

    19. The classic view of providing access is providing access to collections. This has been updated a bit to talk about access to information, but even information is often functionally defined as collections of texts, pictures, and materials either digital or print. There is a big problem with this view of access—it’s one way only. In essence, too many libraries have defined access as providing access to their stuff. You must expect more from your library. You need to expect it to provide a platform where you can access the ideas of others, as well as a platform for you to provide others access to your own ideas.

      Time to take a narrative we have established-learning-and combine it with a new narrative-participation. The second macro narrative in libraries we must address is that libraries are about access and consuming.

    20. Facilitation

      We could spend a lot more time discussing knowledge and constructivism – and I do when working with librarians – but this is enough for non-librarians and sets us to move from 30,000 feet back to specifics.

    21. “The mere presence of a large collection of books, magazines, and newspapers in the school library is not enough to generate high levels of academic achievement by students. Such collections only make a positive difference when they are part of school-wide initiatives to integrate information literacy into the school’s approach to standards and curricula.”

      Research Foundation. (2008). School libraries work!. Retrieved from http://www.scholastic.com/content/collateral_resources/pdf/s/slw3_2008.pdf (accessed December 4, 2015)

    22. One Pennsylvania study found:

      Flat out repeating a common advocacy plan in K-12.

    23. “The school librarian and sophomore English teacher collaborated to create a semester-long participatory learning experience using social media and cloud computing to cultivate collective knowledge building and inquiry. Using tools ranging from Netvibes to Evernote to Google Sites, students blogged, contributed to group wikis, used social bookmarking, developed learning/research portfolios and presented learnings in a way that demonstrated an ethical use of information and licensed media. The program also was evaluated in terms of meeting Georgia Performance Standards and the American Association of School Librarian’s Standards for 21st Century Learners.”
    24. She has developed a whole manifesto on the topic.

      Valenza, J. (October 2012). Manifesto for 21st century teacher librarian. http://www.teacherlibrarian.com/2011/05/01/manifesto-for-21st-century-teacher-librarians/ (December 4, 2015)

    25. Buffy Hamilton, the librarian at the “Unquiet Library” in Creekview High School in Canton, Georgia (outside of Atlanta), knows this.

      Example time.

    26. This dynamic view of knowledge and learning is changing how we teach children in schools. Gone are the days when the “sage on the stage” model of learning was seen as the best form of curriculum delivery. Now, students co-create knowledge, get hands-on experience, and work on projects. We also see this in industry and military training. Hour-long PowerPoint sessions are being replaced with simulations and games. Cognitive and learning sciences are showing us that people are not empty buckets waiting for some skilled orator to fill them with knowledge. Rather, learners are active, constantly relating new ideas and facts to what they already know. The sage on the stage has been replaced by the guide on the side. Our libraries must go through this transition as well.

      An appeal to what readers may already know and accept. So examples from education, business, universities, etc.

    27. Knowledge is ultimately the way in which we see the world, and knowledge determines how we act.

      We’re trying to appeal to people’s more emotional side here to keep them engaged. We want to signal early this is not just a boring “fly over” section.

    28. Knowledge

      OK, prepare for the big ask in the book – we are now going to do a deep dive into some pretty complex topics. Most advocacy don’t want to get too tangled in here. 30 second pitches, tweets, and posters can’t do this. We’re going to take advantage of the long form advocacy.

    29. Provide access Provide training Provide a safe environment Build on your motivation to learn

      So it is peeling the onion time. We have the broad narrative established. We have provided data to build credibility. Now we are getting down to more specifics – a framework to help guide us.

    30. spin it in front of your Xbox Kinect

      Zollhöfer, M., Martinek, M., Greiner, G., Stamminger, M., Süßmuth, J. [leresistant] (2011, February 9). 3D face scanning with Kinect [video file]. Retrieved from http://www.youtube.com/watch?v=llNSQ2u2rT4&feature=related

    31. a few pictures of a 3D object

      http://www.123dapp.com/catch (accessed May 8, 2012)

    32. create a replica of your favorite statu
    33. a MakerBot Thing-o-Matic

      http://www.makerbot.com (accessed December 2, 2015)

    34. Rather than jump into that answer, I would like to broaden the question even further. After all, I just spent a chapter saying that libraries are not about books—so are they about Fab Labs? If we should no longer limit our definition of the library to collections and materials, how do we define a library? If I should expect more than book warehouses from my library, what should I expect? What does a library do?

      We’ve already given a broad response to this question: learning. However, folks need specifics.

    35. It was an unusually warm winter in Syracuse. Still, it was quite cold as I made my way with my two boys, Riley (then age 11) and Andrew (then age 8), to the Fayetteville Free Library. Fayetteville is an affluent suburb of Syracuse, and the Free Library is an award-winning library located in the former Stickley Furniture factory. The boys and I were on our way to meet with Lauren Britton, a librarian at Fayetteville. She was going to show us how 3D printing worked.

      Story time.

    1. he annotations are the highlighted portions of text, and clicking on one

      Example annotation on The Workbook Chapter 2.

    2. …works exclusively for the United States Congress, providing policy and legal analysis to committees and Members of both the House and Senate, regardless of party affiliation. As a legislative branch agency within the Library of Congress, CRS has been a valued and respected resource on Capitol Hill for nearly a century.

      http://www.loc.gov/crsinfo (accessed May 8, 2012)

    3. “42% of Canadian adults between the ages of 16 and 65 have low literacy skills.”
    4. 36 million [US] adults who can’t read better than the average 3rd grader,”
    5. Yet the public education sector is struggling with an increasingly codified curriculum and an 7% high school drop-out rate (12% in the Latino community and 7.8% of Canadians)
    6. Symbol of Community Aspirations

      This can be a bit of an abstract concept much like supporting democracy. The real way to use this in a discussion is to get folks off the library as deficit fixing narrative.

      As librarians we want to be service oriented and help people. This can turn into or be perceived as seeing a community as a bunch of problems needing to be solved. While it is true that we should address these problems, we need to do so in relation to a positive goal. We want people to read…so that our community can grow. We want the homeless to have services so we can be a more just and kind community.

    7. The importance of access is seen in the millions of dollars state libraries are spending on statewide database licenses, giving equal access to these resources to urban, suburban, and rural communities alike.

      An example is NOVELNY run by the New York State Library.

    8. If you would like to reserve books to borrow? 55 Euros.
    9. Democracy and Education

      A place to reinforce literacy

    10. click over to the National Library of Medicine and search the PubMed database

      http://www.ncbi.nlm.nih.gov/pubmed (accessed May 8, 2012)

    11. THOMAS Database

      http://thomas.loc.gov/home/thomas.php (accessed May 8, 2012)

    12. Cradle of Democracy

      This is a big one, often used, but rarely operationalized argument. It is a common argument but rarely has teeth. In essence we argue that libraries are important for citizenship, but rarely talk about how they actually promote/support democratic participation.

    13. The Digital Public Library of America is a partnership of more than 1,300 libraries, museums, and cultural heritage institutions across the U.S. to provide, among other things, access to seven million digital items (pictures, maps, photos, art work, etc.) and a suite of tools to capture and share the heritage of a nation to classrooms and homes.
    14. Digital Public Library of America
    15. StoryCorp
    16. every day Americans
    17. Third Space

      Like cultural heritage, this is an argument to make a nostalgic and possibly passive idea, into an active one. In this case from haven and quiet place to read, to social spaces.

    18. It is the library of William McIntyre Elkins, a rich investment banker of Philadelphia at the turn of the twentieth century and noted collector of books.

      Shaffer, E. (1956). Portrait of a Philadelphia collector: William McIntire Elkins (1882–1947). Retrieved from http://libwww.freelibrary.org/dickens/Elkins_Portrait_Essay.pdf

    19. Steward of Cultural Heritage

      The goal in this section comes back to evolving ideas and creating a new nostalgia. We want to highlight the importance of preservation, but also make it more active and alive. Cultural heritage is not just about stuff from the past, it is about community narratives and living knowledge.

    20. In fact 90% of public libraries offer “basic digital literacy training, and a significant majority support training related to new technology devices (62 percent), safe online practices (57 percent) and social media use (56 percent).”
    21. In Vermont, the state government help build a gigabit fiber optic network that connects rural libraries across the state, making each library an access point for village businesses and homes.
    22. Safety Net

      This is a strong narrative, but really relies on knowledge of community. Do they care about the safety net? Also, this is an argument that can be used across library types. Academic and school libraries provide remediation and study services.

      There is also a danger to this argument (or rather the consequences of this argument) in the public library as the last public service standing. See https://davidlankes.org/?p=6421 for more on this.

    23. A 2014 survey found that 98% of U.S. public libraries provide free public Wi-Fi access.
    24. In fact, public libraries did not collect fiction or any popular material because folks at the time did not connect general literacy, or “the love of reading” as we talk about it today, with learning.

      Kruk, M. (1998). Death of the public library: From 'people's university' to 'public-sector leisure centre'. The Australian Library Journal. 47(2), 157. Retrieved from http://www.eric.ed.gov/ERICWebPortal/search/detailmini.jsp?_nfpb=true&_&ERICExtSearch_SearchValue_0=EJ572213&ERICExtSearch_SearchType_0=no&accno=EJ572213

    25. Center of Learning

      Here we are reinforcing our alternative narrative to libraries as books and that is libraries as learning. This is also where you can talk about literacy. Why isn’t literacy a big bold section on its own? Well, literacy and the role of the library will change based on the community served. Academic libraries rarely talk about their role in literacy because students should already be able to read, but more importantly, literacy is the job of academic departments. So use it and refine it for your context.

    26. The library not only helps an individual member, they help that member help others in the community.

      http://dclibrary.org/labs/dreamlab (accessed December 8, 2015)

    27. Cuyahoga’s “Encore Entrepreneurs”

      http://ccplencore.org (accessed December 8, 2015)

    28. Toronto’s “Business Inc.”
    29. “Chef Katie” was able to create a successful catering business and the whole town benefited.
    30. A small library in rural Eureka, Illinois

      Entrepreneurship and supporting startups is still a strong argument for public and academic libraries.

    31. Transform U. project

      http://www.transformuportal.org (accessed May 8, 2012)

    32. libraries are an important consideration when students select a university or college, and, as a result, academic libraries can help institutional admissions boost enrollment.”

      Oakleaf, M. for the Association of College and Research Libraries. (2010). The value of academic libraries: A comprehensive research review and report. Retrieved from http://www.ala.org/acrl/sites/ala.org.acrl/files/content/issues/value/val_summary.pdf

    33. For example, recent studies show libraries actually lead to more book buying.
    34. Toronto Public Library creates over $1 billion in total economic impact.”
    35. University of Toronto’s Martin Prosperity Institute

      One of the newer and stronger studies out there.

    36. 2006

      Carnegie Mellon University Center for Economic Development. (2006). Carnegie Library of Pittsburgh: Community impact and benefits. Retrieved from http://www.clpgh.org/about/economicimpact/CLPCommunityImpactFinalReport.pdf

    37. 2005

      Kamer, P. M. (2005). Placing an economic value on the services of public libraries in Suffolk County, New York. Retrieved from http://scls.suffolk.lib.ny.us/pdf/librarystudy.pdf

    38. 2006

      Levin, Driscoll & Fleeter. (2006). Value for money: Southwestern Ohio’s return from investment in public libraries. Retrieved from http://9libraries.info/docs/EconomicBenefitsStudy.pdf

    39. 1999

      Holt, G. E., Elliott, D. & Moore, A. (1999). Placing a value on public library services. Retrieved from http://www.slpl.lib.mo.us/libsrc/resresul.htm

    40. 2008–2009

      The University of North Carolina at Charlotte Urban Institute. A return on investment strategy of the Charlotte Mecklenburg Library. (2010). Retrieved from http://ui.uncc.edu/sites/default/files/pdf/Library_ROI_Study_2010_Final_FullReport.pdf

    41. 2006–2007

      State of Vermont Public Libraries. (2006-2007). The economic value of Vermont’s public libraries. Retrieved from http://libraries.vermont.gov/sites/libraries/files/misc/plvalue06-07.pdf

    42. 2005

      The School of Library and Information Science, University of South Carolina. (2005). The economic impact of public libraries on South Carolina. Retrieved from http://www.libsci.sc.edu/SCEIS/exsummary.pdf

    43. 2007

      Griffiths, J., King, D. W., Aerni, S. E. (2007). Taxpayer return-on-investment (ROI) in Pennsylvania public libraries. Retrieved from http://www.palibraries.org/associations/9291/files/FullReport.pdf

    44. 2007

      Indiana State Library. (2007). The economic impact of libraries in Indiana. Retrieved from http://www.ibrc.indiana.edu/studies/EconomicImpactofLibraries_2007.pdf

    45. 2008

      NorthStar Economics, Inc. (2008). The economic contribution of Wisconsin public libraries to the economy of Wisconsin. Retrieved from http://dpi.wi.gov/pld/pdf/wilibraryimpact.pdf

    46. 2004

      Griffiths, J., King, D. W., Lynch, T. (2004). Taxpayer return on investment in Florida public libraries: Summary report. Retrieved from http://dlis.dos.state.fl.us/bld/roi/pdfs/ROISummaryReport.pdf

    47. 2009

      Steffen, N., Lietzau, Z., Curry Lance, K., Rybin, A. & Molliconi, C. (2009). Public Libraries—A wise investment: A return on investment study of Colorado libraries. Retrieved from http://www.lrs.org/documents/closer_look/roi.pdf

    48. “The total economic contribution of Wisconsin public libraries to the Wisconsin economy is $753,699,545. The return on investment in library services is $4.06 for each dollar of taxpayer investment.”

      NorthStar Economics, Inc. (2008). The economic contribution of Wisconsin public libraries to the economy of Wisconsin. Retrieved from http://dpi.wi.gov/pld/pdf/wilibraryimpact.pdf

    49. Academic library salaries and expenditures generate an additional $112 million in economic activity in Indiana.

      Indiana State Library. (2007). The economic impact of libraries in Indiana. Retrieved from http://www.ibrc.indiana.edu/studies/EconomicImpactofLibraries_2007.pdf

    50. Economic Stimulus

      Let me be clear that I believe in the value of libraries outside of just supporting an economy, but this is a very strong argument to many communities. There are a lot of great studies out there that talk about cost/benefits of libraries.

    51. Let’s take a service called Freegal.

      http://www.freegalmusic.com/homes/aboutus (accessed November 30, 2015)—Check out the Librarian in Black for a perspective on the service http://librarianinblack.net/librarianinblack/just-say-no-to-freegal/ (accessed November 30, 2015)

    52. The second concept that can get lost in the discussion of libraries as purchasing agents is the notion of the common good. That is, if a community (a school, a city, a college) pools its money to acquire things, those things should benefit the community as a whole. That may seem obvious, but libraries and communities can miss this point. Let’s take a service called Freegal.

      This section is more for librarians and board members than the general reader.

    53. Let’s start with items needing organization.

      This is here to reinforce the importance of librarians and staffing in libraries. The economic argument for shared purchasing could be used by others in communities. For example, in several academic libraries, it is the IT department that has taken on database licensing.

      I was also on a public library board after the recession of the 1990s. During the recession book budgets had been cut. This board had made it a policy to grow the book budget by 10% each year after the recession. The year I came in, they found that to increase the book budget they would have to lay off staff. I reminded them that having a lot of materials, and no one to organize or shelve them defeated the purpose. It is important to reinforce buying stuff takes people to purchase and organize and support use.

    1. he annotations are the highlighted portions of text, and clicking on one

      Example annotation on The Workbook Chapter 3.

    2. “The mission of the school library media program is : to be an integral part of Whittier Elementary School and its surrounding community to provide collaboration with staff to create authentic learning for all students to provide quality resources and instruction to students and staff to encourage staff and students in becoming effective users of ideas and information to promote life-long reading and learning both for pleasure and for information”
    3. “The mission of Tehiyah Day School is to inspire curiosity, a strong sense of community, and a vibrant connection to Judaism. At Tehiyah, we live the curriculum!”

      http://tehiyah.org/welcome/mission/ (accessed December 2, 2015)

    4. “The Library’s central mission is to provide Congress, and then the federal government, and the American people with a rich, diverse, and enduring source of knowledge that can be relied upon to inform, inspire, and engage them, and support their intellectual and creative endeavors.”
    5. “The mission of the MIT Libraries is to create and sustain an evolving information environment that advances learning, research, and innovation at MIT. We are committed to excellence in services, strategies, and systems that promote discovery, preserve knowledge, and improve worldwide scholarly communication…”

      http://libraries.mit.edu/about/ (accessed December 2, 2015)

    6. “The mission of The New York Public Library is to inspire lifelong learning, advance knowledge, and strengthen our communities.”

      http://www.nypl.org/help/about-nypl/mission (accessed December 2, 2015)

    7. Mission to Nowhere?

      To be sure actions speak louder than words, but words matter. Great outlooks are important, but the ability to articulate it into a mission is an important process.

      Not a lot of deconstruction here, as this section is already pretty straightforward in terms of advocacy.

    8. Take a look at the mission again: improving society through facilitating knowledge creation. What ever happened to promoting a love of reading and/or books? Does expecting more from libraries mean abandoning reading and literature, fiction and poetry? The reason reading isn’t in this larger mission is that not all libraries are centrally focused on reading. School libraries and public libraries see the promotion and expansion of reading skills as one of their core goals; corporate and academic libraries assume the people they serve already have these skills. What’s more, while reading is a crucial skill to creating knowledge, it is not the exclusive route to “enlightenment.” Some learn through reading, some through video, others through doing, and the vast majority through combining these. We should expect our libraries to support all of these modalities of learning.

      This section is a direct result of feedback from both librarians and board members. One could see a lot of utility work here – libraries only value is in directed study – but the role as haven and pleasure reading is still relevant.

    9. Bad libraries only build collections. Good libraries build services (and a collection is only one of many). Great libraries build communities.

      Tweetable idea

    10. My point is that if you think of a library as a bunch of books in a building (or worse, if your librarian thinks of it that way), you need to expect more—a whole lot more.

      So rather than pounding a narrative idea over and over and over again, the idea is to draw people in and flesh out a new narrative. Where Chapter 2 was about data, this chapter is the stories.

    11. Andrew Carnegie built over 2,509 libraries
    12. In fact, the Library of Alexandria was much more akin to the universities of today.

      Link to a generally positive concept.

    13. Growth of titles published worldwide

      This data was compiled from the following sources: Unesco. (1964). Statistical yearbook: Annuaire statistique = Anuario estadistico. Paris: Unesco. Wright, W. E., R.R. Bowker Company & Council of National Library Associations. (1956). American library annual for…. New York: R.R. Bowker. The World almanac and encyclopedia. New York : Press Pub. Co. (The New York World)

    14. Music room of the Free Library of Philadelphia about 1927

      Music Room of the Free Library of Philadelphia, circa 1927. Retrieved from http://libwww.freelibrary.org/75th/SearchItem.cfm?ItemID=75A0262

    15. Libraries, good ones and bad ones, have existed for millennia. Over that time, they have been storehouses of materials, certainly, but also places of scholarship, record keepers for nation states, and early economic development incubators. In fact, the idea that a library is a building filled to the rafters with books and documents is only about an 80-year-old view.

      If you are going to challenge an existing narrative (libraries are books) you need to replace it with something better. This is the long form version of that thread we started in the first chapter. What we’re trying to do is allow people to replace the narrative, not because they were wrong, but because it is a reward for knowing more – becoming an insider.

    16. In 1931, S. R. Ranganathan proposed his five laws of librarianship
    17. It seems folks weren’t looking to read the books that they had donated and were willing to drive to the three other public libraries within a five-mile radius.

      Directly challenging the idea that a library is books.

    18. They also found that residents took this as an opportunity to recycle items like Hustler magazine. The librarians weren’t that interested in sorting through these shoulder to shoulder with Boy Scouts.

      Humor is a powerful way to help people retain ideas and information.

    19. Every table was a place for more shelves and more books. That, they said, was the purpose of the library—holding books and materials, not meeting spaces and coffee.

      This story is really the roots of Expect More. Also note that these attitudes are changeable as seen in the Pew Data

    20. While the librarians were expecting some resistance to the off-site plan, the level of pushback took them by surprise.

      Because there was a minimal relation and conversation between the groups. Advocacy can’t be a one-time event, it must be ongoing and sustained.

    21. off-site storage

      Never call it off-site storage. Alternative or expanded shelving. There is to this day an emotional attachment with books on shelves. Not books – book on the shelf. We see this in off-site as well as in weeding. Both necessary and can be done to improve access, but must be discussed and introduced with care.

    22. The Syracuse University Library was full. There was no room left on the shelves.

      Start with a story.

    1. he annotations are the highlighted portions of text, and clicking on one

      Example annotation on The Workbook Chapter 1.

    1. The annotations are the highlighted portions of text, and clicking on one

      Example annotation on The Workbook Introduction.

    1. The annotations are the highlighted portions of text, and clicking on one

      Example annotation on The Workbook overview.