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  1. Aug 2021
    1. Assessing staff solely on the basis of quantitative metrics is never acceptable, no matter what type of metric is being used

      See Goodhart's Law and some background on why these kinds of measurements are difficult.

  2. Sep 2020
    1. Yet another disadvantage to poorly chosen metrics is that they can lean into something called Goodhart’s Law, a subset of the moral hazard of gameplay specific to measurement. A good summation of the law comes from British anthropologist Marilyn Strathern, who describes it like this: “When a measure becomes a target, it ceases to be a good measure”

      compare with Heisenberg principle

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