Is ITIL Losing Importance Due To SaaS? ITIL is a set of procedures and practices of IT service management when we mistakenly believe that we don't have to worry about that in SaaS. However, ITIL has many aspects and facets that encompasses running IT in an organization. Moreover, it is not a checklist for the implementation of specific services in specific environments. For SaaS, we can just use a different toolset to follow the general ITIL guidelines.

Request For Information (RFI) https://en.itpedia.nl/2017/02/18/sisp-3-3-request-for-information-rfi/ Request_For_Information (RFI)" is the questionnaire with questions about all musthave criteria, general company_information about the supplier and degree of penetration of the software in the industry. SaaS.

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