reply to u/TypewriterJustice at https://old.reddit.com/r/typewriters/comments/1lbjr5f/sorry_to_say/mxunsb6/

I think the real crime here was the quote of $200 for all this work. $200 should just barely cover the recovered platen, rollers, and new feet with any margin. The full clean, oil, and adjust is a few more hours at $40-75/hour and that's not even getting to the parts or labor on the tougher troubleshooting and repair portions. With this rough diagnosis and potential issues, I (and many others I'm sure) would be quoting closer to $500-600 for a refurbish job at this level.

Living in the LA area, I'm blessed to have 7 shops within a reasonable drive, but if I put a machine into the queue at most of them it'd be a two or three month's wait time at the very best. Most of them have been at the game for decades much less in the midst of also recently setting up a brick and mortar shop.

As a point of comparison, Lucas Dul publishes his wait list on his website (currently 84 people) where he states "Average repair cost is $300-350 for general cleaning, service, and minor repairs. Average turnaround time is 2-3 weeks." Perhaps Charlie might benefit from creating a wait list and not taking machines into the shop until his time and attention can turn directly to them?

It's not often addressed here in this fora how much one should expect to either pay or wait for repair services which aren't evenly distributed across the United States and likely even less so in many other countries. In the broader scheme of things, I think that you get a far better deal at professional shops than you're going to find within the broader public of so-called typewriter sellers (antique shops, thrift stores, etc.)

As a point of reference, I'm an advanced hobbyist with my own garage-based shop for my personal collection and even I get one or two queries a week about repairing or restoring the machines of others, so I'm at least reasonably aware of what some of the wait times can look like. I wish I had the time or stock of parts machines to do more than a handful of friends and family repairs on top of my own personal repair work.

Sadly, at the end of the day, it sounds like both sides were potentially not good at communicating expectations about how long repairs would take. If nothing else we should all be sharing more details about these issues to help level set how this all works for the broader typewriter community.