5 Matching Annotations
  1. Feb 2021
  2. 10.11.66.200 10.11.66.200
    Comerica DCFC
    5
    1. rsiddiqui 04 Feb 2021
      provide information for the following call type ONLY: New Enrollment Card Not Received
      Non Auto Populated Calls Flow 17 Call Flow Switch New Enrollment Card Not Received Flow
    2. rsiddiqui 04 Feb 2021
      refer to the New Enrollment Card Not Received call type in the DCFC
      Non Auto Populated Calls Flow 12 Call Flow Switch New Enrollment Card Not Received Flow
    3. rsiddiqui 04 Feb 2021
      If Yes
      CH Response Accept Provide Info Card Shipment Status Received Non Auto Populated Calls Flow 3
    4. rsiddiqui 04 Feb 2021
      If No
      CH Response Reject Provide Info Card Shipment Status Not Received Non Auto Populated Calls Flow 2
    5. rsiddiqui 04 Feb 2021
      Ask the cardholder if they have received their Direct Express Card
      CSR Instruction Verify Info Card Shipment Status Received Non Auto Populated Calls Flow 1
    Visit annotations in context

    Tags

    Annotators

    URL

    10.11.66.200/DCFC/Comerica/CMA/menu_adv.htm