In this online-meets-offline account of cooperative work, we see connections to the classic literature in CSCWaround matters of mutual awareness in safety-critical systems[12]that is partially achieved online andonly “satisficingly”[38] achieved

The planner terminates work on a wicked problem, not for reasons inherent in the "logic" of the problem. He stops for considerations that are external to the problem: he runs out of time, or money, or patience.

A� we know from studies of work of all sorts, people do not do the ideal joh, but the doable job. \Vhen faced with too many alternatives and too much information, they satisfice (Mard1 and Simon 1958).

s we know from studies of work of all sorts, people do not do the ideal job, but the doable job. When faced with too many alternatives and too much information, they satisfice (March and Simon 1958).

Brown’s (2004) summary description of dominant stories: a hegemonic story may be able to fix the meaning of the concepts and labels available to narrate events in the organization, and thereby circumscribe sensemaking

When action is irrevocable, public and volitional, the search for explanations becomes less casual because more is at stake. Explanations that are developed retrospec- tively to justify committed actions are often stronger than beliefs developed under other, less involving, conditions. A tenacious justification can produce selective attention, confident action, and self-confirmation. Tenacious justifications prefigure both perception and action, which means they are often self-confirming.

Brown and Eisenhardt studied change and project management in com­puter firms and found that firms with less successful project portfolios demon­strated very low amounts of communication across projects. This was part of the context in which projects were planned, divided into small tasks, and then executed in a “structured sequence of steps” (1997, p. 14). A structured sequence is, of course, a monochronic strategy, and the low amount of communication is consistent with the proposition that monochronic strategies generate less awareness of other activities and tasks. One of the managers in their study re­marked, “Most people only look at their part” (p. 14); another, “The work of everyone else doesn’t really affect my work” (p. 14). These responses contrasted with the pattern of work in the companies that managed their portfolios of projects more successfully, which Brown and Eisenhardt characterized as “it­erative” (p. 14). Iterative (repetitive) patterns are suggestive of the back and forth flow of polychronic strategies