I find when I'm with a client, or even a doctor seeing me for one of my medical issues, or just asking somebody for advice, they never flinch if I pull out an index card or two. But if I pull out a notebook it puts up a wall. Sometimes getting off the phone is okay, but most people keep their defenses down with just index cards. And I'm not writing down anything to put them on the spot, but sometimes I just need to jot some things down. And the index card doesn't make it look like this big open thing that I'm going to write down everything they say if there's a beginning middle and end to it.