Background: From v2.0, the internal UPS is removed from Atlas server. So the external UPS needs to be setup for WPH v2.0.

Issue: Lack of procedure (Setup procedure of External UPS for WPH v2.0)

Request: Add procedure

Note: KMI will provide HW setup procedures to the technical writer.

Before this section, add the following statement.

If your VM is generated by landscape, jump to step 5. If your VM is generated by OpenStack, go thorough the next step.

Lack of Procedures:

-Accessing a Windows VM via Remote Desktop Protocol

-Accessing a Linux VM using a Windows computer

-Deleting SL Agent

-Installing OpsRamp Agent

[Backup-4] Lack of statement (No procedure to enable the back up plan)

Background: If a backup plan is created with “Backup and Recovery Assistant”, you need to take steps to activate the backup plan on the Acronis website after creating it. Without enabling it, WPH backup data will not be acquired. Issue: IG does not have the description. Request：Add a procedure.

[Backup-3]Lack of statement (No alert for executing the script.)

Background: There are two ways to update Acronis agent.?a)wph-acronis-agent-maintenance --install-latest (Upgrade to the latest agent released by Acronis)?b)wph-acronis-agent-maintenance --install-release (Upgrade to the latest agent supported by WPH)?By using method a, the agent may be updated to a version not supported by WPH.?The IG has instructions to upgrade the agent using method a. Issue: For method a, the IG has not been alerted to that. Request：Add a warning sentence to the two related places.

[Backup-2]Lack of statement　 (It is not described as an optional procedure)

Issue : “Acronis agent version maintenance” is not listed as an option despite the optional work. Request : Write (optional) in the title.

[Backup-1]Lack of statement 　 (It is not described as an optional procedure)

Issue : “Updating an Acronis account” is not listed as an option despite the optional work. Request : Write (optional) in the title.

[Basic-1] Extra procedure？ (Enabling/Disabling Maintenance mode)

Background: From v2.0, switching between enabling and disabling maintenance mode in the Restore process has been automated. Therefore, the "Enabling maintenance mode" and "Disabling maintenance mode" steps are no longer required. Issue : The procedure that is not used is described. Request : Remove description

[Upg Srv Hw-1] Need corrections　(Upgrading RAM)

[Upgrade-2] Inappropriate procedure？(Upgrading Acronis agent)

Background: There are two ways to update Acronis agent.?a)wph-acronis-agent-maintenance --install-latest (Upgrade to the latest agent released by Acronis)?b)wph-acronis-agent-maintenance --install-release (Upgrade to the latest agent supported by WPH) Issue : The IG has instructions to upgrade the agent using method a after upgrading the WPH. ?As a result, the agent is updated to an agent that does not support WPH. Request : Replace with the instruction to upgrade the agent by the method b.

[Upgrade-1] misdescription (Default Backup plan)

Background: The Default Backup plan created by Backup Recovery Assistant is unencrypted. Issue: In the description below, it is incorrect to say that it is encrypted with the Default Backup plan. Action: Delete the relevant part

[MarketPlace-1] Only one method of Redeeming Purchase code is described

Background: There are two ways to Redeem the Purchase code a) Redeem the Purchase Code on the MarketPlace Web b) Enter the Purchase Code in ISW to Redeem Issue : Only method a is described. Request : Add method b

Add new section before Setting SSL VPN (optional):

Configure iLO for customer

1.Connect the iLO port to customer network.

2.Configure IP address for iLO

3.Registering iLO user for customer

4.Give a privilege for the user to "Login" to iLO and operate "Virtual power and Reset"

5.Provide information to customer:

a.IP address b.User name and password c. Explanation how to turn on and off WPH via iLO

Introduce customer the web site of user's guide

introduce customer the web site where the user's guide is stored.

1. Access to web site. https://www.btapac.konicaminolta.com/dl/
2. Select "IT Managed Service" and "Workplace Hub Pro"
3. Select User's Guide tab.
4. Select "For Customer using Workplace Hub Pro"

Add new section of "Installing external UPS" before "Connecting the cables".

Replace the current sentence to:

Connect your computer to the Red socket on the back side of the Workplace Hub.

*Please replace the photo in accordance with sentence.

Replace the current sentence to:

-To retrieve the Acronis username (Workplace Hub ID) , see the Retrieving WPH ID chapter.

-To retrieve the password from the CMDB, follow the procedure in the Retrieving Acronis passwords guide.

Acronis username is equal to Workplace Hub ID.

Workplace hub

Replace the current sentence to:

Connect Workplace Hub to your LAN using Red socket on the back side of the Workplace Hub.

Add notification:

In the background of this process, Backup and Restore Assistant add the backup plan automatically.

Correct the sentence as below:

Initial Setup Wizard will automatically skip this step if the minimum licenses (WPH Service Standard Pack and Sophos Firewall Basic) has been registered into MarketPlace for the WPH.

Add the below sentence:

-The license of Acronis Backup Service is needed in order to complete backup settings in Initial Setup Wizard. If there is no license of Acronis Backup Service, you can go ahead to the next step without completing the backup settings.

• It is also possible to add licenses post completing Initial Setup Wizard.

Remove this sentence.

Reason

1. This notification is duplicated with the above step 6.

2.This notification is useful as instruction only for WPH-BOX because WPH-BOX supports ISW operation on MFP panel and that is standard way, and KMSO may not know that they can operate ISW via network remotely.

Replace the current sentence to:

If the customer does not use a DHCP server for the network connection of White socket, the Initial Setup Wizard will ask you to specify a static IP address first.

Replace the current sentence to:

Plug the Ethernet cable into the White socket on the back side of the Workplace Hub.

*Please replace the photo in accordance with sentence.

Remove this sentence.

Comment This sentence has something to do with WPH-BOX. This sentence has nothing to do with Orca.

Replace the current sentence to :

1. Plug the Ethernet cable into the White socket on the back side of the Workplace Hub.

2. Connect your computer to the Red socket on the back side of the Workplace Hub.

Comment Please change photo in accordance with the sentence.

Remove this information.

Replace the description to:

KM-DCC-Support (KM-DCC-Support@birlasoftO365.onmicrosoft.com)

-Put red mark on the black socket of the backside of MFP and the iLO port of the server.

-iLO requires ID and password. Add the below notification:

The user ID of iLO is "Administrator". The default password is written on the plastic tab inside of the right door of server rack.

Add caption of "monitor" and "keybord", "iLO" on the below photo.

FYI

With WPH, there is caption on photo. https://documentation.kmiservicehub.com/ig/wph/1.9/Implementation_Guide.html#src-17698135

port2 (not used)

Describe the configuration of the product, pointing out the differences between Orca and WPH BOX.

Example:

1. MFP and Server operate independently. 
  -Each has power supply unit and network.
      -Customer is able to operate MFP directly because  server does not control MFP at all. 
2. Customer is able to use full function of MFP.
3. Server is stored in Server Rack DK-519 which is placed under MFP.
4. Server housing is Atlas type same as Workplace Hub Box model, however the server?software is EDGE version.
5. The server housing includes UPS, however the UPS does not operate. Therefore the server needs to be connected to the external UPS.
6. Wi-Fi Communication Terminal MK-755 includes an antenna unit exclusive for Workplace Hub?Pro. 
7. Wi-Fi Communication Terminal MK-755 adopt a new Wi-Fi card even there is no change in function.

Customer is not able to operate the server physical switch inside of DK-519 left door when finisher is installed. Therefore customer needs to operate serve via iLO remotely to turn off or on the server when finisher is installed.

Replace the current sentence to:

Plug in internet connection into the White socket on the back side of Workplace Hub.

Comment Please replace photo in accordance with the sentence.

Add the product name of the Workplace Hub Pro so that the reader can identify which product the document is for.

Before step 1, add the below step.

1. Connect the Keyboard to USB port of WPH.

Before the step 1 , add the below steps.

(1) Unpack the packing carton of the MFP, and remove packing and locking materials from the MFP. (2) Open the right rear cover halfway and remove the metal plate (1 screw). (3) Open the back door of the MFP (4) Connect the MFP power cable to the power supply and turn on the MFP main switch.

Under this sentence, add the grub screen of default status.

Please refer to step(3) of "2.5.6 Booting from PXE Server" in CSB Implementation Guide.

Step 4 is correct

However, would you add the note like "BE SURE TO select "I do not want to register now" ? The reason why it leads to critical problem if a kitting center staff select "I don't have a serial number (Start a trial) " by mistake. https://jira.kmiservicehub.com/browse/WPHT-34141

This is not mandatory request, however I consider that it is important to notify the kitting center staff the importance of this step so that they proceed this step carefully.

• Please change the title as below. Reference:Backup Settings guidelines in Initial Setup Wizard

• Move this section just after section of "Initial Setup Wizard".

Change the title as below.

• NAS Configuration for backup/recovery (optional)
• Move to just before the section of "Initial Setup Wizard"

This title should be as below.

Viewing Acronis backup job history (Option)

Add the below section.

11.1.7.4. Backup plan that is created with Backup Recovery Assistant

Delete this page because this page is same as below page.

https://documentation.kmiservicehub.com//ig/Settings_for_Acronis.html

The below should be described as one chapter.

9.1.2.2. Accessing a Linux VM using a Windows computer

1. Open Terminal Emmulator such as Putty/Teraterm
2. To configure the ssh connection, enter the IP address confirmed 9.1.1 Chapter and click “Open”
3. To connect to the VM, enter the username and password of a user that has access to the VM in the credentials pop-up window. The following is the default password. • User Name：ubuntu • Password：P@55w0rd Please make sure to change the password after first login.

Describe as below. The default user/password has to be written.

9.1.2.1. Accessing a Windows VM using Remote Desktop application

1. To open the Remote Desktop application, type Remote Desktop Connection into the Windows Start Menu. Click the icon to open it.
2. Enter the hostname or IP address of the VM that you want to connect to in the Computer field. Click the Connect button to start the connection.
3. To connect to the VM, enter the username and password of a user that has access to the VM in the credentials pop-up window. The following is the default password. • User Name：administrator • Password：P@55w0rd Please make sure to change the password after first login. Click OK to connect. If a warning pop-up window appears, select Don’t ask me again for remote connections to this computer. Click Yes.

Add the below explanation.

You can access to VM via wired LAN or Wireless LAN. Wired -Your PC is connected to LAN port of WPH of WPH. -Your PC is in LAN where WPH of client mode exists.

Wireless -Your PC is connected to private Wi-Fi of WPH.

I suggest to add the below reference.

Reference) Type the following script to confirm [Virtual machine name]. wph-vm-list

The title should be "Deleting virtuak machines(Optional)"

HPE Eth 10Gb 2p 568FLR-MMT Adapter

HPE Eth 10Gb 2p 568FLR-MMT Adapter

HPE Eth 1Gb 2P 368FLR-MMT Adapter

• The title should be shown like "Setting SSL VPN (Optional)" because SSL/VPN is optional setting.

Use the description of "15.1 Enabling SSL VPN" in CSB version. It is not possible to configure SSL/VPN according to the current explanation due to too much simple.

15.1 Enabling SSL VPN

To start using the VPN, you need to enable it globally for the whole device. 1 Navigate to one of the following two places. The configuration options are the same in both places. a. Basic System Settings, after configuring user base. This is available only for the superadmin. b. [Global Settings] > [Networks]. 2 Select Enable SSL VPN access. 3 If you're using Active Directory as your user base, select or create an LDAP field. This field will store information whether a particular user has VPN enabled.

1. Enter the public hostname or IP Address into [WORKPLACE HUB VPN SERVER HOSTNAME OR IP ADDRESS]. When Workplace Hub is connected to global network directly: [CONNECTION TYPE] of WAN port is “Static IP Address”: Leave the box blank.(You do not need to fill in the hostname or IP address.) [CONNECTION TYPE] of WAN port is “DHCP”: Enter the defined hostname of Workplace Hub. You need to configure Dynamic DNS service because IP address linked with the hostname varies dynamically. The hostname to be input here must be same with hostname registered in Dynamic DNS service.When router mode is selected as network role, the WAN port of Workplace Hub has the potential to be connected to the global network directly. On the other hands, when client mode is selected as network role, Workplace Hub never be connected to the global network directly from the point of security. When Workplace Hub is connected to global network via router which a customer manages: Enter the hostname or static public IP address of the customer’s router. When the IP Address of router is assigned dynamically, a customer needs to use Dynamic DNS service. The hostname to be input here must be same with hostname registered in Dynamic DNS service. Furthermore a customer needs to map the VPN access from internet to the router’s 8443 port to Workplace Hub so that the VPN internet access is transferred to Workplace Hub via the customer’s router. Reference) The address input here is written into configuration file of VPN client software, and the address is specified as destination when an user establish VPN connection by using VPN client software. 4 Save the settings.

Describe more clearly as below.

In Application permissions for ”Microsoft Graph”

• Group –> Group.ReadWrite.All (Read and write all groups)
• User –> User.ReadWrite.All (Read and write all user’s full profiles) In Delegated premissions for ”Microsoft Graph”
• Files -> Files.ReadWrite.All (Have full access to all files user can access)
• Sites -> Sites.Read.All (Read items in all site collections) In Delegated premissions for ”Azure Active Directory Graph”
• User -> User.Read(Sign in and read user profile)

Add the below description.

If the administrator name is “ldap” and the domain name is “adldap.local”, input as below: cn=ldap, cn=users,dc=adldap,dc=local Note) The “cn=users” is needed to specify an attribute of “ldap”. The above syntax means that the “ldap” belongs to “users” attribute in the domain of “adldap.local”.

Move "Associating new customer with Workplace Hub in CMDB" after the "Creating Market Place account".

Add the below note. This information is important to avoid network incident.

Note) Before starting Initial Setup Wizard, remove network cable from WPH.

Add below sections after "Preparation of Workplace Hub on customer side".

6.2. UPS setup (Optional) 6.3. NAS configuration for backup/recovery (Optional)

Add the section.

4.2. Redeem purchase code Purchase code should be sent by BEU to NOCs via e-mail 4.3. Check the details in "purchases" tab to confirm if there are necessary items or not

Add the sentence.

Reference) This MarketPlace account needs to be input to enable MarketPlace function on WPH. For detail how to input the MarketPlace account on WPH, see 6.9.4 Activation of Scan to Server app.

Add a chapter or "Delivery to NOCs".

2 sections are missing.

2.11. Package the device 2.12. Re-installation (Optional)

Please add "Quality confirmation" .before "To shut down Workplace Hub, follow these steps:".

For detail, see "2.9 Quality Confirmation" in CSB Implementation guide.

Step1 and Step2 should be replaced as below.

1.Log out of Administrator mode. 2.Turn off the main MFP switch and unplug the MFP power cable from the power supply.

Before step1, add the below procedure like "2.6.1. MFP Software setting" in CSB implementation guide.

1) Unpack the packing carton of the MFP, and remove packing and locking materials from the MFP. (2) Open the backdoor. (3) Connect the MFP power cable to the power supply and turn on the MFP main switch.

This step should be explained like CSB implementation guide because there is not label like "LAN" or "WAN" for each network port. See Step 1& 2 of "2.5.12.1. Changing country settings for Wi-Fi access point".

The notification should be added because this information is important.

Important) The password for “root” user is changed soon after you complete WPH registration according to this section. The new password is generated and registered to CMDB automatically. You cannot see the new password on WPH panel, therefore you need to retrieve the new password from CMDB. (For detail, “13.2 Retrieving passwords”).

"Uninstall Search & Priority" is needed only for SV102 & SV103. That should be described.