- Nov 2023
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advancedcommunities.com advancedcommunities.com
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36% of Salesforce customers that have bought other companies’ cloud products – like Service Cloud, Sales or Marketing Cloud – have also purchased Community Cloud. In addition to that, 21% of respondents intend to purchase Community Cloud in the very near future. If this is true, more than 50% of the most active Salesforce customers will use Community Cloud actively for their business needs very soon. And all of that within two years of the product launch!
These numbers suggest a growing preference for Community Cloud among Salesforce's most active user base, so that underscores a substantial opportunity for businesses to enhance their Salesforce experience through Community Cloud integration.
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For all data to be in one place and for effective management of all the processes, as well as streamlined idea implementation, the Idea Management System is created. This is a digital platform designed to improve the process of generating, evaluating, and tracking ideas. It provides a centralized location where users can submit their ideas, and where managers can review and evaluate them. IMS tools also provide valuable analytics, allowing managers to track the progress of ideas and identify areas for improvement.
Similar to the Idea Management System (IMS) discussed earlier, the Partner Portal serves as a centralized digital platform. Its purpose is to enhance the partner program by providing a unified space for partners to engage, collaborate, and access resources.
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Сompanies frequently contact their clients, partners, or employees to hear their feedback and learn how they think the product or service could be better. For example, the type of functionality to add to a product to make it more convenient and useful. The idea management process helps organize and keep track of all the stages: collecting, evaluating, and implementing new ideas for a business.
The idea management tools have truly elevated the product development process. It's an efficient way to collect and implement new ideas, ensuring our products remain relevant and customer-centric.
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advancedcommunities.com advancedcommunities.com
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In a recent report into what tech partners want, 58% of partners cite a lack of communications as a factor in why partnerships don’t reach expectations. Communication challenges include channels and frequency.
The report highlights issues with channels and frequency as primary communication challenges. Ensuring a streamlined and efficient communication process within the partner portal is crucial for overcoming these hurdles. It's evident that resolving these communication issues is fundamental to fostering successful tech partnerships and optimizing the overall effectiveness of the partner program.
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advancedcommunities.com advancedcommunities.com
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Accessing Ideas in the Salesforce Lightning Experience (LEX) has become increasingly challenging for users, as they are required to switch to Classic in order to access ideas on their online community. This process of switching back and forth between Classic and Lightning is highly inconvenient and poses a significant hurdle for Lightning users.
The current challenge of accessing ideas in Salesforce Lightning Experience (LEX) hinders this objective, forcing users to inconveniently switch to Classic. This disrupts the flow of feedback, slowing down the process and creating hurdles for Lightning users. To optimize the system, it's essential to streamline idea access within Lightning, eliminating the need for users to switch back and forth.
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advancedcommunities.com advancedcommunities.com
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For search engines to find your site, it must be at the root level. If your site is not at the root level, meaning it has a URL prefix, you need to create a root site and submit the sitemap accordingly. This is crucial for proper indexing. Please note, The address for a root-level site has the format https://site_URL.
If your site has a URL prefix, it's crucial to create a root site and submit the sitemap accordingly. This step is pivotal in facilitating proper indexing. Take the time to establish a root-level site to enhance your SEO strategy, making it easier for search engines to discover and rank your Salesforce Experience Cloud site. This small but critical adjustment will significantly boost your site's overall search engine performance.
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advancedcommunities.com advancedcommunities.com
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Salesforce provides a set of cloud-based resources so you can build your own applications and websites easily, cheaply, and fast. This is where Salesforce Experience Cloud comes in. Experience Cloud allows you to create branded sites connected to your CRM without writing code, thereby addressing different purposes and achieving multiple online objectives. Eliminate worries about which infrastructure, operating systems, or development and deployment tools to use. With Experience Cloud, you have everything you need under one roof.
It's a user-friendly and cost-effective solution, not only from a development perspective but also makes it easier to deploy changes like adding site languages, access permissions etc.
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advancedcommunities.com advancedcommunities.com
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Salesforce promotes Einstein GPT as the world’s first generative AI tool for CRM. Built on the GPT-3 (Generative Pre-trained Transformer) architecture and integrated in all of Salesforce Clouds as well as Tableau, MuleSoft, and Slack, Einstein GPT is capable of generating natural language responses to customer queries, creating personalized content, and even drafting entire email messages on behalf of sales representatives.
Curious to see how AI automation solutions may complement with the Experience Cloud Products
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advancedcommunities.com advancedcommunities.com
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If you want to give your site members access to your Content Libraries, you can use the Libraries component, which is available in templates such as Customer Service, Build Your Own (Aura), Partner Central, and Customer Account Portal. Once the component is added, site members can view and open the libraries they have access to, either in a list view or a tile view.
I've been exploring Salesforce Experience Cloud recently, and it's great to know that I can easily grant site members access to our Content Libraries using the Libraries component. This feature makes it easier to access the resources they need.
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advancedcommunities.com advancedcommunities.com
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To fully optimize your partner portal’s potential, consider incorporating the partner marketplace functionality. Create a platform to easily find and engage with partners and also find their products or services.
Integrating partner marketplace functionality can realy enhance partner engagement and simplify the process of finding their products or services
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- Oct 2023
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advancedcommunities.com advancedcommunities.com
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Out-of-the-box, Salesforce gives you ten pre-built, customizable templates to choose from. Let’s look at the most outstanding ones, summarizing their features and benefits.
Good - Salesforce's template options seem like having a toolbox for the website. No need to be a coding or design guru, these templates provide a great starting point tailored to my business needs.
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advancedcommunities.com advancedcommunities.com
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With Salesforce Experience Cloud Builder, you can create custom online spaces for a variety of business processes without any coding required.
Creating a page with Salesforce Experience Builder is straightforward:
Go to the Pages menu and click 'New Page.' Choose between standard or object page types. Select a layout, pre-configured or custom. Drag and drop components onto the page. Add components from the AppExchange if needed. With Salesforce Experience Builder, you can create custom online spaces without coding.
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advancedcommunities.com advancedcommunities.com
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Salesforce Einstein chatbot GPT features & capabilities
How Einstein GPT Differs from Einstein AI: - Einstein GPT is an evolution of Salesforce's Einstein AI technology. - It combines proprietary Einstein AI models with ChatGPT and other language models. - Focus of Einstein GPT is on generating natural language responses and content. - Einstein AI, on the other hand, is more focused on predictive analytics and machine learning. - Integration-wise, Einstein GPT can be integrated with other AI technologies like OpenAI. - The combination of Einstein AI and GPT technology enhances efficiency and customer experiences.
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advancedcommunities.com advancedcommunities.com
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Follow these step-by-step instructions to enable Global Search in Salesforce Experience Cloud:
To enable Global Search in Salesforce Experience Cloud:
In Experience Builder, go to the Pages menu and search for 'Search.' Delete the standard Search Results component. Drag and drop the Global Search Results component onto the canvas. Customize search results by adding searchable objects. Save, publish, and test your Global Search. Global Search streamlines the search process and improves productivity for community users.
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advancedcommunities.com advancedcommunities.com
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Meanwhile, here’s the Salesforce Winter release schedule:
For the Salesforce Winter '24 release, here are the key dates:
Salesforce Winter release dates vary based on your instance. Check Salesforce Trust for your instance's specific release date. Salesforce Winter release schedule starts from September 1 to October 13. August 16: Access preview Winter '24 release notes. August 21: Sign up for a pre-release org to test new features. August 24-25: Sandbox upgrade for experimenting with new features. August 25: Access Winter '24 Release Highlights module on Trailhead to learn more
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