36% of Salesforce customers that have bought other companies’ cloud products – like Service Cloud, Sales or Marketing Cloud – have also purchased Community Cloud. In addition to that, 21% of respondents intend to purchase Community Cloud in the very near future. If this is true, more than 50% of the most active Salesforce customers will use Community Cloud actively for their business needs very soon. And all of that within two years of the product launch!

For all data to be in one place and for effective management of all the processes, as well as streamlined idea implementation, the Idea Management System is created. This is a digital platform designed to improve the process of generating, evaluating, and tracking ideas. It provides a centralized location where users can submit their ideas, and where managers can review and evaluate them. IMS tools also provide valuable analytics, allowing managers to track the progress of ideas and identify areas for improvement.

In a recent report into what tech partners want, 58% of partners cite a lack of communications as a factor in why partnerships don’t reach expectations. Communication challenges include channels and frequency.

Accessing Ideas in the Salesforce Lightning Experience (LEX) has become increasingly challenging for users, as they are required to switch to Classic in order to access ideas on their online community. This process of switching back and forth between Classic and Lightning is highly inconvenient and poses a significant hurdle for Lightning users.

For search engines to find your site, it must be at the root level. If your site is not at the root level, meaning it has a URL prefix, you need to create a root site and submit the sitemap accordingly. This is crucial for proper indexing. Please note, The address for a root-level site has the format https://site_URL.

Salesforce provides a set of cloud-based resources so you can build your own applications and websites easily, cheaply, and fast. This is where Salesforce Experience Cloud comes in. Experience Cloud allows you to create branded sites connected to your CRM without writing code, thereby addressing different purposes and achieving multiple online objectives. Eliminate worries about which infrastructure, operating systems, or development and deployment tools to use. With Experience Cloud, you have everything you need under one roof.

Salesforce promotes Einstein GPT as the world’s first generative AI tool for CRM. Built on the GPT-3 (Generative Pre-trained Transformer) architecture and integrated in all of Salesforce Clouds as well as Tableau, MuleSoft, and Slack, Einstein GPT is capable of generating natural language responses to customer queries, creating personalized content, and even drafting entire email messages on behalf of sales representatives.

If you want to give your site members access to your Content Libraries, you can use the Libraries component, which is available in templates such as Customer Service, Build Your Own (Aura), Partner Central, and Customer Account Portal. Once the component is added, site members can view and open the libraries they have access to, either in a list view or a tile view.

To fully optimize your partner portal’s potential, consider incorporating the partner marketplace functionality. Create a platform to easily find and engage with partners and also find their products or services.

Out-of-the-box, Salesforce gives you ten pre-built, customizable templates to choose from. Let’s look at the most outstanding ones, summarizing their features and benefits.

With Salesforce Experience Cloud Builder, you can create custom online spaces for a variety of business processes without any coding required.

Salesforce Einstein chatbot GPT features & capabilities

Follow these step-by-step instructions to enable Global Search in Salesforce Experience Cloud:

Meanwhile, here’s the Salesforce Winter release schedule:

By incorporating the Navigation Menu component into your Salesforce Experience Cloud website, you can expand the scope of your navigation beyond conventional topics. This component allows you to include a diverse range of items in your navigation menu, such as Salesforce objects, topics, pages within your site, external URLs, and menu labels

The same thing applies with lead assignment rules Salesforce – you can define which users will be assigned leads that come from your website and which users will be assigned leads that come from social media.

Custom Labels that are installed as part of a managed package cannot be edited or deleted due to the restrictions of managed packages. However, you can still override the existing translations for these labels.

Data categories in Salesforce Knowledge are used to logically separate articles and to filter the knowledge base.

MFA Salesforce setup is not mandatory for your company’s Experience Cloud sites, employee communities, help portals, or e-commerce sites/storefronts. You have the flexibility to choose whether or not to activate MFA for Salesforce Experience Cloud external users accessing these sites. External users can be identified based on the following types of licenses:

Salesforce Experience Cloud serves as a comprehensive platform that enables you to create various digital experiences, such as partner portals, volunteer communities, support portals, customer communities, and more. It’s a space that empowers your users to stay up-to-date with the latest information, access valuable resources, communicate with each other, provide feedback, or contact you to resolve their issues. Therefore, utilizing such an environment to host events will undoubtedly revolutionize the way they are managed and experienced.

Lightning Platform allows you to build employee-facing apps to customize and extend your Salesforce CRM. With Heroku you can go even further, building pixel-perfect applications for your customers in open-source languages like Java, Ruby, Python, PHP, JavaScript, and Go.