7 Matching Annotations
  1. Last 7 days
    1. Support teams are high volume and high turnover, and thus need to train new reps in a fast and standardized way. To do so, they have clearly articulated standard operating procedures (SOPs) that guide the work of each rep. These SOPs create clear rules and guidelines that AI agents can model themselves off of.

      AI 在客服领域成功的秘密竟然是:这个行业为了管理人类员工的高流失率,被迫建立了极其清晰的 SOP 文档——而这恰好是训练 AI Agent 的完美素材。这是一个意外的历史巧合:企业因为人类问题(高离职率)被迫文档化了所有流程,然后 AI 来了,直接把这些文档变成了自己的「培训手册」。低价值工作被最彻底地文档化,反而最容易被 AI 替代。

  2. Jul 2024
    1. Or making fun of me. Or seeing through me.It stung me when he finally came out with it. Only someone who hadcompletely figured me out would have said it. “If not later, when?”

      His "If not later, when?" offends Elio because it hints at his looking for a better moment to speak (to speak or to die) and their continuous delaying of approaching the matter at hand by speaking, maybe because speaking will change something between them, because speaking means something.

      In this case, Oliver himself is picking at his own scab, as he always says "Later!" Him saying this to Elio is ironic because the two of them are both delaying admitting their true feeling and Oliver is telling Elio to hurry up and confront him, even when all signs say he doesn't want to.

  3. May 2024
    1. The Latin word was praecoquum, from pre-coquere, pre-cook, toripen early, as in ‘precocious,’ meaning premature

      Apricots are compared to "blushing with shame, shame comes with age" and then directly referenced to Oliver's butt. Clearly representing Oliver with age and reference to his butt, so it characterizes Oliver as two things; shameful, and "premature" and "ripen early", which is ironic considering his age -- what does this say about youth, identity, and contradictions?

  4. Feb 2023
  5. Dec 2022
  6. Oct 2019
  7. Jun 2016