I came up with this solution by piecing together man pages and random google result. I was surprised at how many incomplete and inaccurate answers were out there. What may have been more surprising was the complete lack of a full intact solution.

It took a lot of searching around to find that variable.

Moreover, common search practices miss information in the deep web—the parts of the web not indexed by standard commercial search engines

We prefer Freshconnect for ticket related discussions because it maintains the context and always remains part of the ticket. In Slack, these discussions get lost in threads within channels.