5 Matching Annotations
- Feb 2021
advise the CH they will need to be routed back to the IVR to complete verification of their PIN before we can proceed with the call
Mr./Mrs. Cardholder, please note that we’ll not be able to assist you if you have not entered your card information using the right prompts in our Automated Telephone System/IVR. Therefore, I am going to have to transfer you to the Automated Telephone System so you can enter your card information using the relevant prompts and, if needed, press the right option to talk to one of our customer service representatives.
select IVR State and Card Verification
I apologize for any inconvenience this may cause you; however, your PIN must be verified in the automated system before I am able to share account specific information for your security.
- Verification Element
- Non Auto Populated Calls Flow
- CSR Script
- Phone Number
- CSR Instruction
- Card Verification
- IVR Transfer for PIN Verification Insist
- Advise IVR Transfer Required
- IVR Transfer for PIN Verification