2 Matching Annotations
  1. May 2017
    1. Every time a customer service assistant shrugs and says “computer says no” or an organization acts in crazy, inflexible ways, odds-are there’s a database underneath which has a limited, rigid view of reality and it’s simply too expensive to fix the software to make the organization more intelligent. We live in these boxes, as pervasive as oxygen, and as inflexible as punched cards.

      Isn't it interesting how the rigidity of institutionalised "old economy"-businesses and their management structure as well as their work ethics is, in a way, mimicked by their IT-architecture? Efficiency over effectiveness, stability over flexibility, repetition over creative destruction and innovation. And then came Agile...

  2. Jun 2016