Peer must maintain a staffed 24x7 operational center, with knowledge or direct escalation privileges to knowledgable personal to resolve any issues efficiently

One thing that was happening at that time was the media was portraying punk as this extremely self-destructive, nihilistic kind of sadomasochist kind of nonsense. Which then really created a lot of unpleasantness in terms of straight society towards punks. But even worse, people who were really into nihilistic and sadomasochistic and self-destructive tendencies said, “Oh I must be a punk!” and started coming to shows.