You need to understand that the person you are reaching out to has probably spent 100s of hours working on this project, for free. They do not owe you anything. The maintainers are extending a courtesy by giving away their work for free and then making themselves available to support it. The point is, you should try and be nice when filing for support. The maintainer of the project has literally no obligation to help you.

Actually, I've decided to stop using labels for a while. A "bug" label gives the impression that someone else is going to fix the problem. We don't have enough volunteers for that (new contributors welcome!). I try to help people working on issues, though. I've spent many hours on this one.

ensure the relevance, accuracy and effective communication of its interpretation and education programs (see above for A.O.D.A. requirements) by: establishing clearly defined and measurable learning objectives and outcomes, and undertaking a process of program evaluation using appropriate expertise – including staff, volunteers, community groups, or consultants carrying out research ensure all staff involved in the development and delivery of interpretation and education programs, have the appropriate skills and training

have a volunteer program to encourage community participation in its activities, which should include: identification and development of volunteer opportunities procedures for recruitment of volunteers matching the needs and interests of volunteers to those of the museum provision of appropriate training and supervision for volunteers provision of a safe and secure working environment for volunteers volunteer evaluation public and private recognition of volunteers' contributions

ensure the relevance, accuracy and effective communication of each exhibit by: establishing clearly defined objectives and evaluating exhibits against their objectives using appropriate expertise, including staff, volunteers, community groups, or consultants carrying out sufficient research ensure that all staff (including volunteers) involved in the planning, preparation and installation of exhibits have the necessary skills and training

All activities are best-effort (keep in mind that most of us are volunteer developers).

The date, time and place are scheduled according to when/where we can reserve Matz's time.

If you don't receive a reply, even if you do provide all the information required to show the issue, be aware that the forums are a very busy place. There are more than 40 new threads a day asking for assistance and not every one can be freely answered.

The real advantages that the VRVO offers to science and to its sponsors are based on the fact that it is not a funded project or center, and that the difference between it and funded centers (or facilities, or projects) is intentional and generative to its ROI.

The presence of volunteers further added to visitors’ experiences as volunteers’ presence encouraged visitors to ask questions, look for hints when appropriate, and learn about the mathematical principles behind the exhibits.