Remote Access is something that we are really excited about because it will allow our support team to give you a seamless and high level of support that is truly unmatched. When you need extra help, you can enable the Remote Access toggle with a single click. This will send a secure token to the Elegant Themes support staff that they can use to log in to your WordPress Dashboard. No passwords are shared and there is no need to send the token to our team yourself. It all works seamlessly in the background. While remote access is enabled, our team will be able to log in to your website and help explore whatever problems you are experiencing. You can even enable it preemptively before chatting with our support team so that we can jump right in if necessary. By default, our support staff will have limited access to your website using a custom WordPress support role. You can also enable full admin access if requested. Remote access is automatically disabled after 4 days, or when you disable Divi. You can also turn it off manually after an issue has been resolved, and of course, Remote Access can only be enabled by you, the website owner, and not by Elegant Themes or anyone else. The Remote Access system is wonderful because it saves tons of time during support chat, and it saves you the hassle of having to debug certain complicated issues yourself. It allows us to take a hands on approach to solving problems quickly, instead of wasting hours or days chatting back and forth.