6 Matching Annotations
  1. Jul 2021
  2. May 2021
    1. I find most tech support is filled with inexperienced and frustrated staff who just run off a script. They're not paid well. They are Tier One support to filter out most of the incoming calls. Tech support is designed in tiers.
    2. Very often the first people you get through to on tech support lines are reading from a script.
  3. Aug 2020
  4. Jul 2020
  5. Mar 2019
    1. This plain page incorporates an overview of job aids by Allison Rossett, who is the foremost authority on the topic. Not all information is given away for free as she wants to sell her books, which are also promoted on the page. This page can be a good way of tracking her current work. Rating 3/5