9 Matching Annotations
  1. Sep 2021
    1. A mental model is what the user believes about the system at hand.

      “Mental models are one of the most important concepts in human–computer interaction (HCI).”

      — Nielsen Norman Group

    1. Stop Reset Go

      How do we engage in bottom-up whole system change? Perhaps we need a model for understanding who we are serving that transcends the bias and limitations of personas as they are used in user experience design (UX).

      What is a more holistic model for understanding human perceptions, motivations, and behaviours?

  2. Apr 2021
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  7. Feb 2014
    1. Concepts seem to be structurable, in that a new concept can be composed of an organization of established concepts. For present purposes, we can view a concept structure as something which we might try to develop on paper for ourselves or work with by conscious thought processes, or as something which we try to communicate to one another in serious discussion. We assume that, for a given unit of comprehension to be imparted, there is a concept structure (which can be consciously developed and displayed) that can be presented to an individual in such a way that it is mapped into a corresponding mental structure which provides the basis for that individual's "comprehending" behavior. Our working assumption also considers that some concept structures would be better for this purpose than others, in that they would be more easily mapped by the individual into workable mental structures, or in that the resulting mental structures enable a higher degree of comprehension and better solutions to problems, or both.