I'm reading this article very much from the perspective of a former B2B telemarketer, which is the extreme opposite end of the therapist-client relationship. 1) People (especially gatekeepers) hate telemarketers, and 2) people hate spending money, especially when someone else is trying to get them to do it. So much of our strategy was about sidestepping, trying to reframe the situation so it's now outside of their steadfast narratives and making it seem like we're building understanding and mutually helping each other out. Though it's pure deception--my product was terrible and those jackasses with the pocketbook could burn for all I cared.
I almost want to call up my asshole former boss, a former stockbroker from New Jersey who was all about the hard sell, and chat him up about this.