10 Matching Annotations
  1. May 2019
    1. I published the Level manifesto with great fanfare: The War on Developer Productivity (And How I Intend to Win It).

      Quite a fascinating and interesting way to kick-off such endeavor. This can act as a major source of encouragement for giving one's 100% to the purpose. Of course, avoiding the risks of over-committing without periodic self-examination.

  2. Jan 2019
    1. Um, and their team is really easy to get in touch with as far as customer service issues.

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  3. Dec 2018
  4. Nov 2017
    1. an environment unlike anything they will encounter outside of school

      Hm? Aren’t they likely to encounter Content Management Systems, Enterprise Resource Planning, Customer Relationship Management, Intranets, etc.? Granted, these aren’t precisely the same think as LMS. But there’s quite a bit of continuity between Drupal, Oracle, Moodle, Sharepoint, and Salesforce.

  5. Sep 2017
    1. Being from a family of retailers, one of the first things I learned was that the customer is always right. I didn’t understand the importance of that sentiment back then. But looking back, it’s probably the most important lesson I have ever learned.

      We have manually analyzed our customer reviews, in-depth interviews and on-site analytics to understand what are the customers need and how to give that to them.

  6. Aug 2017
    1. This has much in common with a customer relationship management system and facilitates the workflow around interventions as well as various visualisations.  It’s unclear how the at risk metric is calculated but a more sophisticated predictive analytics engine might help in this regard.

      Have yet to notice much discussion of the relationships between SIS (Student Information Systems), CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), and LMS (Learning Management Systems).

  7. Dec 2015
  8. Oct 2015
    1. Sigo convencido de que Lean Startup y las ideas, herramientas y metodologías que le rodean como Customer Development, Business Model Design, Lean UX o Effectuation son la mejor vía para crear una empresa. Pero la interacción con mis lectores y con los alumnos de mis cursos me ha hecho ver que hay problemas para llevar a la práctica estas ideas.
  9. Sep 2015
    1. The dispersal of these people in Brady's is not random, and where people choose to sit or stand in Brady's is closely related to their sex and status in the Brady social hierarchy.

      Clearly, Brady's Bar is only for a select group of people who enjoy being in that atmosphere that focuses on "social hierarchy".. If we're still forming perceptions and making judgments on how we serve customers (and treat co-workers) based off of gender and status.. are we really doing our jobs as socially responsible citizens to improve our society for everyone's benefit?