PJ Wu6h  · Shared with Public好久沒寫信了，簡單記錄一下這個事件 如果你想不定期收到類似的信，歡迎點文末的連結訂閱～---A letter from PJ - Perplexity Pro 的「限時免費」混亂昨晚（9/7）在網路上有人分享 AI 搜尋引擎 Perplexity 的 Pro 版本一年期方案推出限時免費，只要訂閱時輸入 `FREENEWSROOM` 這個折扣碼，就可以直接兌換價值 $200 美元的一年期 Pro 帳號。這個消息很快在社群上擴散，尤其是在中文社群，Threads & Twitter 上面都看到不少人分享，許多人也確實兌換成功。不過今天早上就有些人通知說，這個折扣碼已經失效，而下午更傳出，有許多兌換成功的用戶直接被 Perplexity 官方取消訂閱。從這個時間點開始，有許多人表達對這個狀況的不滿，我觀察到的一些聲音是：1. 被取消訂閱的人都是直接收到一封信，內容寫著「我們注意到『你取消了訂閱』，因此 blabla」，但對這些收到信的人來說，明明是「Perplexity 官方取消了訂閱」，有種莫名其妙的感覺。2. 被取消訂閱的人裡面，有不少都不知道為什麼會被取消訂閱，他們只覺得奇怪，為了 Perplexity 官方要推出限時免費，結果又收回優惠？感覺好像很小氣、給不起。---對於這件事，我一早起床看到消息的時候，我的感覺是這應該是某個給推廣合作夥伴的折扣碼外流導致的烏龍，並不是官方推出的「限時免費」活動，因為：1. Perplexity 官方並沒有任何的公開宣傳2. 這個折扣碼更像是給特定產業的從業人員試用的推廣折扣碼，原始預設應該不是要公開流傳的3. 也不像是行銷方式，通常即使是黑色星期五之類的活動，最多大概也是打五折左右我自己有些 Stripe 折扣碼的設置經驗，實際上是可以設置一個折扣碼可以被兌換成功的次數或者是有效期限，但有可能這個折扣當時就是廣發給特定產業使用（例如給大媒體公司），所以為了方便，就沒設定次數限制，結果就流出了。但流出就流出了，我覺得後續處理的方式實在不太好，最主要有兩個地方有問題：1. 沒通知用戶與道歉就直接取消這些人的訂閱2. 取消訂閱串接的罐頭信還補刀撒鹽---如果是我的話，我會這樣思考與處理：假設整件事確實是「不該流出的折扣碼外流，導致許多用戶濫用折扣碼」，那麼首先應該做的事情，是通知所有使用這個折扣碼的用戶，這是一次錯誤的外流事件，這些折扣碼是被不正當的使用，因此後續會取消折扣與訂閱。但是這個錯誤 Perplexity 官方也有責任，因此會提出補償方案，不過在提出補償方案前，還是歡迎已經訂閱的用戶繼續使用。接著，取消訂閱的同時，再推出折衷的補償方案，例如第一年訂閱 85 折之類的，讓這些上車的用戶仍可以享有比常態訂閱還要划算的優惠。這裡面最關鍵的事情是，一定要清楚跟所有使用折扣碼的用戶說明，這次的折扣碼使用是濫用，但是錯不在用戶而在 Perplexity 身上，有了這個通知，用戶才會對齊認知，而不是在誤以為是「官方推出折扣活動」的情況下，又誤以為「官方給不起折扣，所以反悔取消」。我相信有非常多用戶肯定是對 Perplexity 感興趣，也肯定認為這是一次善意的促銷活動，但卻被沒有考量周全的處置方式搞砸期待，實在是蠻傷的。

Preserve All Cash Until Needed. Then Spend.

Each operator, though initially hired asa temp, and, in some cases, no more than high-school-educated, isthe survivor of a rigorous two-week training program. (Most hiresdo not make it through training.)

Getting the EPP/Auth code of your own domain should be instantaneous. I know of no other registrar, besides Network Solutions, that makes the process so painful. It's a multi-step process to make the request, during which they wave both carrot and stick at you to try and stop you going ahead… and when you do forge ahead, they make you wait 3 days for the code, as if to punish you for daring to ask for the right to transfer your own domain name. What are these guys smoking if they think that's how you keep customers?!

retention, loyalty and advocacy.

find long-term success

lack of instructional design

There’s another distinct problem that occurs from this arrangement: Because the marketing department is so focused on engagement and conversion metrics, it develops its educational content specifically to meet those goals. Even if the content is informative, it is generally not written as educational content that builds proficiency through specific learning objectives. There tends to be content like passive videos that are informative but do not help build viewers’ competencies.

Education-based marketing is a strategy that shifts the message from a persuasive sales focus to one that imparts knowledge and builds trust,

It might also help to visually split the mapping area in zones, such as "on-stage" (what the customer experiences) versus "back-stage" (what systems and processes are active in the background).

Certainly, computerizationmight seem to resolve some of the limitations of systems like Deutsch’s, allowing forfull-text search or multiple tagging of individual data points, but an exchange of cardsfor bits only changes the method of recording, leaving behind the reality that one muststill determine what to catalogue, how to relate it to the whole, and the overarchingsystem.

For a while, I forgot how fun it is to talk to users People seem to intuitively help you if you build something useful for them. And they come up with better ideas than you do.

Anybody using this approach to manage contacts? How?

Interesting. So it's like an analog CRM? Multiple people have brought this type of thing up.

With Stack Overflow for Teams being a flexible platform, we’ve seen customers use it for a wide variety of use cases: A platform to help onboard new employees A self-serve help center to reduce support tickets Collaboration and documentation to drive innersource initiatives Breaking down silos and driving org wide transformation like cloud migration efforts A direct customer support platform Enable people who are working towards a common goal, whether a startup or a side project, to develop a collective knowledge base

For those with a worldview that encompasses the term library customer, the individuals served at the library are people who have something that we want (usually money). They are just a number. We don’t owe them anything; on the contrary, they owe us.

And they are one of the reasons most digital services don’t come with a How To manual. Most of the time, we’re not expected to use them the “right” way; most of the time there is no right way, because most digital services bend to meet our needs.A

Is Customer Service available in languages other than English?

Can I close my account and withdraw my money?

Can I have a monthly paper statement mailed to me?

What if I don't agree with my balance or one of my transactions?

Who should I notify if I change my mailing address?

How long will it take to receive a replacement card if reported lost or stolen?

What if my Direct Express® card is lost or stolen?

Who do I call if I have questions about how to use my Direct Express® card?

511563

https://directexpress.mycardplace.com/faq.html

www.usdirectexpress.com

There's a lot of advice online showing how to get rid of snap. (e.g.: https://cialu.net/how-to-disable-and-remove-completely-snaps-in-ubuntu-linux/ worked for me) so the only result (so far, a few months later) is that Chromium has lost a user, and having upgraded Ubuntu since the original Warty, if snap becomes obligatory I'll have to take a look at Mint, or Devuan.

Really sucks if they don't give us our money back for this game.

I am having the same problem... Contacted Nintendo support and they said they cannot guarantee that I will be able to get a refund for this game that doesn't work.

Thank you, but this answers the question and means I will be unable to use svelte.

How to Serve Customers Better in 2020? 4.6 Thank you for your rating! Why not leave a message? Any additional feedback or questions are welcome below. Your Name Your Email Address Phone Number Message the Author Cancel By Shiv | Contact Author 3 minutes ago Serving customers is the primary motive of a business but, providing better customer service makes a real difference, here, the guide to serve customers better Serving customers is the primary motive for any business but, providing a better and improving customer service is what makes a real difference. Don’t you think? What comes to your mind when I say “E-commerce”? 99.99% of the time it’s “Amazon”, it's not because it is famous although it is an important factor, the customer service provided by Amazon is exceptional. This is the quote by Jeff Bezos, the founder of the e-commerce giant and the world’s richest man- “If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience, and that really does matter, I think, in any business. It certainly matters online, where word-of-mouth is so very, very powerful.”                                                                                      -Jeff Bezos He also encourages businesses to optimize businesses to become more customer-oriented. The key to the success of small business ideas into a very successful enterprise is the products and services being customer-centric. In this article, we have curated 5 best tips to better serve your customers better in 2020- Create an Amazing Customer Journey Process The customer journey process is the process that your customer has to follow in order to finally use your product. Creating an effective customer journey process is essential for every business and this is the point where every business lacks. By mapping the customer journey process you can get an idea of what, where and how your customer thinks, feels and solves their problems. When you work on this process, you can enhance your customer experience and get insight into your audience. After you have mapped the customer’s journey process, it’s time to optimize it. Optimizing this process regularly helps the customers in buying your product without any problem or issue. That’s our goal! Build Your Brand Image Customer service and brand image both are directly proportional to each other meaning when you increase or decrease one the factor in this equation the other is going to change. Having a reputable brand image in your niche attracts natural leads and valuable customers towards your brand. There are a lot of ways of increasing your brand image in the market, You would want your brand image to be appealing and attractive for your clients. One of the best ways to build your brand image is by using elements of the visual branding in your business. There are multiple layers of branding your business and developing a reputable business image, therefore, you should be improving your reputation via reputation management. Use Promotional Tools for Marketing Marketing is essential if you want your business to grow. There are different types of marketing that you would want to implement in your business and it totally depends on your business which type of marketing you want to implement. When speaking broadly, there are two types of marketing- online and offline which can be further bifurcated into precise categories, but the concept of online and offline remains the same among its sub-categories only the medium varies. For offline marketing, you can use a business card to attract customers, flyers, posters, etc. and for online marketing, you can use social media, website, SEO, etc. Solve Your Customer’s Pain Points The customer’s pain points are the specific areas where your customer is experiencing issues. When you work on these issues you tend to move your business more towards the customer-oriented business. Your customer can be experiencing problems in different areas like during sales, after-sale, beginning, etc. It’s your job to solve these issues in order to wake your business to the next level. Engage your Customer on Multiple Platforms Social media is a great platform to engage with your customers and communicate with customers directly. There are different platforms that you can use to engage your customers like your website, social media, customer rating sites, etc. Conclusion You can use all these methods to improve the customer experience that EveryDesigns uses to serve them better. The implementation of these tips is what’s going to make a change in your business growth. This is where planning and strategizing become very important. You should always plan your moves and execution strategy. Tags Serve Customers / customer service management

I published the Level manifesto with great fanfare: The War on Developer Productivity (And How I Intend to Win It).

Um, and their team is really easy to get in touch with as far as customer service issues.

an environment unlike anything they will encounter outside of school

it is more emotionally satisfying to rail against the Powers That Be

Being from a family of retailers, one of the first things I learned was that the customer is always right. I didn’t understand the importance of that sentiment back then. But looking back, it’s probably the most important lesson I have ever learned.

This has much in common with a customer relationship management system and facilitates the workflow around interventions as well as various visualisations.  It’s unclear how the at risk metric is calculated but a more sophisticated predictive analytics engine might help in this regard.

Sigo convencido de que Lean Startup y las ideas, herramientas y metodologías que le rodean como Customer Development, Business Model Design, Lean UX o Effectuation son la mejor vía para crear una empresa. Pero la interacción con mis lectores y con los alumnos de mis cursos me ha hecho ver que hay problemas para llevar a la práctica estas ideas.

The dispersal of these people in Brady's is not random, and where people choose to sit or stand in Brady's is closely related to their sex and status in the Brady social hierarchy.