174 Matching Annotations
  1. Last 7 days
  2. Jul 2020
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    1. Requested Dormant Username Enter the username you would like to request, without the preceding URL (e.g., "User" instead of "gitlab.com/User")

      Problem Type: Dormant Username Requests

    1. The GitLab.com support team does offer support for: Account specific issues (unable to log in, GDPR, etc.) Broken features/states for specific users or repositories Issues with GitLab.com availability
    2. Technical and general support for those using our free options is “Community First”. Like many other free SaaS products, users are first directed to find support in community sources such as the following:
    3. Out of Scope The following details what is outside of the scope of support for self-managed instances with a license.
    1. For general questions, use cases, or anything else that does not fit into one of the above cases, please post in the GitLab Forum or on a third-party help site.
    2. If you're in a paid tier on GitLab.com or GitLab Self-managed, you're entitled to Support. Please open a support ticket after reviewing our Statement of Support
    3. If you're a free user on GitLab.com and are having one of the following specific issues please file a support ticket after reviewing the Free Plan Users Section in our Statement of Support
    1. Account Support If you haven't received your confirmation email, you can request to resend your confirmation instructions via our confirmation page.

      This Account Support section only includes one possible problem related to account support

      If you haven't received your confirmation email, you can request to resend your confirmation instructions via our confirmation page.

      What about if you have any other issue with your account? How would you get support then? This would be a good opportunity/place to describe what to do in that case.

      Presumably the answer is to submit support requests at <del>https://gitlab.com/gitlab-com/support-forum</del> (to be shut down) or in the community forums.

    1. We're closing the Support Forum issue tracker in favor of the Community Forum and support channels. We recognize that the Support Forum issue tracker has not received much attention in the last few months, and want to redirect our community members to locations that are regularly monitored by GitLab staff. As a result, this issue will be moved to the GitLab product issue tracker and triaged there.